News Topic: Citigroup

Citigroup, Synchrony and other banks are using so-called "journey analytics" to spot weaknesses along the entirety of a customer's interactions with the bank. ... Read full article

Ryan, McConnell say they have a deal on a bipartisan Dodd-Frank rollback; New York won more than $5 billion in settlements from big banks under the former AG. ... Read full article

In letters to the six largest U.S. banks, the Ohio Democrat accused the banking sector of moving call center jobs overseas while reaping benefits from the recent tax cut law. ... Read full article

Eric Itambo will become chief banking officer of CoBank, where he will oversee all lending operations. ... Read full article

Hedge fund apparently likes the bank’s corporate services business; Michael Piwowar is credited with “jump-starting” the agency’s deregulatory push. ... Read full article

Today's senior leaders seem more willing than their predecessors to take bold stands on controversial topics, in part because employees and investors expect them to. ... Read full article

Both Republicans and Democrats are making threats against banks that don't take their side on gun control. ... Read full article

Financial institutions can begin to reduce the number of rogue employees and put a stop to bad behavior. ... Read full article

The lawmakers are calling on banks to follow the lead of Citigroup and Bank of America in limiting their business with firearms dealers in light of recent mass shootings. ... Read full article

There is no disputing that China is ahead of the rest of the world in mobile payments. What insight does it offer U.S. bankers? ... Read full article

On one hand, banks could face regulatory pressure to restrict services to the firearms industry. But banks that take a strong stand also risk the wrath of GOP lawmakers opposed to such restrictions. ... Read full article

Alice Milligan, its chief digital client experience officer, said the company dedicated itself to delivering what customers really want and that more features are on the way. ... Read full article

Banking apps now rank just after weather and social media in usage. Alice Milligan, chief customer and digital experience officer at Citi Global Cards, shares the results of the bank's survey of 2,000 Americans. ... Read full article

Citigroup chairman Michael O'Neill said he's "agnostic" about keeping chairman and chief executive officer as separate roles and directors will consider Mike Corbat to be his successor. ... Read full article

Citibank finds people need people (at least in a branch). Santander launches a new consumer app, which makes money transfers using blockchain technology. JPMorgan Chase can be an intimidating partner for fintech startups. Plus, Elizabeth Warren’s new ... Read full article

Randal Quarles found himself in the middle of an issue that typically doesn't fall under a bank regulator's purview. ... Read full article

During earnings calls, bankers welcomed the latest efforts by regulators to modify capital rules. JPMorgan Chase CFO Marianne Lake, meanwhile, called on policymakers to focus on overhauling the G-SIB surcharge. ... Read full article

Banks should rethink even existing services, such as the branch experience, said top executives at the Oracle Industry Connect conference. ... Read full article