Consumer lenders ease fears over credit quality


Measures of loan performance were generally better than expected at Ally, American Express, Synchrony and Sallie Mae. Their 1Q reports suggest that consumers remain able to meet their obligations despite a long run-up in debt.


In AI era, CEOs must put people first


There’s currently a focus on investing in technology and data to remain competitive, but financial firms also need to ensure they are helping workers adapt, argues Synchrony’s Margaret Keane.


'Friendly fraud' is on the rise. Are banks complicit?


Reports of improper charges by perpetrators who know the victim soared last year. Issuers and card networks are failing to tighten security, clearly label transactions and police chargebacks, critics say.


Synchrony minds HR as it develops AI


The bank and card program provider is starting to use AI in many areas, but it's also trying to build paths forward for employees whose jobs will be affected.


Booming economy means less fee income for credit card issuers


Though banks are generating more revenue from interchange and annual fees, those gains have been offset by declines in income from cash advances and late fees.


Back office, or out front? Bankers differ on where to use AI


Many bankers say they’re more comfortable with using artificial intelligence behind the scenes, but others — including Synchrony and Wells Fargo — insist AI can be used to interact with customers if it’s deployed properly.


Loans sold, partnership renewed, lawsuit dropped: Synchrony’s win-win-win


In selling its Walmart credit card portfolio to Capital One and extending a partnership with Sam’s Club that appeared to be in peril, Synchrony Financial avoids an expensive legal battle with the world’s largest retailer.


10 to watch in 2019


CEOs on the hot seat. Banks fighting to stay independent. Comfortable players ripe for disruption from Amazon and others. It is shaping up as a riveting year.


No-frills accounts prove popular; lenders use AI to parse credit


The accounts — which eschew paper checks and overdraft protection — appeal beyond the low-income customers they were intended for; lenders are embracing artificial intelligence systems to analyze more data to determine creditworthiness.


Synchrony to issue credit cards for home shopping channel


As part of the agreement with HSN, Synchrony has also extended its partnerships with HSN affiliates QVC and the e-commerce site Zulily.