Credit performance stabilizes at Synchrony


After rising between 2016 and 2018, the card issuer's charge-off rates are now steady. The trend reflects both the impact of tighter underwriting standards and the continued resilience of U.S. consumers.


Beyond 'Truist': A brief history of unusual bank brands


"Truist" was roundly mocked when it was unveiled as the name of the merging BB&T and SunTrust, but it’s hardly the first bank moniker to elicit a "huh?" from critics.


How Amazon and Synchrony are reinventing secured credit cards


Targeting consumers with poor or thin credit, Amazon is offering a secured card with rewards on par with those offered to mainstream cardholders.


BofA’s ROI on AI: 7 million Erica users, and counting


A year after it debuted, Bank of America's virtual assistant now counts some 150,000 users per week. It's one of the only large institutions pushing such technology.


This fintech says it can help financial advisers take on banks


Galileo Processing has created a digital banking product that seeks to provide wealth managers with the offering they generally lack: an in-house savings account that pays competitive rates.


JPMorgan, Comerica, U.S. Bank: Bankers on the Move


New posts for two women executives at JPMorgan Chase spur a fresh round of speculation about the race to succeed CEO Jamie Dimon someday. And Comerica's heir apparent finally gets the call.


Synchrony appoints executive to oversee venture investments, M&A


Brian Doubles, who had been chief financial officer, will continue to report to CEO Margaret Keane in the newly created role.


Banks seek looser hiring rules; PayPal eyes Venmo for credit card


Banks say easing rules on people with some criminal records will diversify the applicant pool; deal with Synchrony may be near.


Consumer lenders ease fears over credit quality


Measures of loan performance were generally better than expected at Ally, American Express, Synchrony and Sallie Mae. Their 1Q reports suggest that consumers remain able to meet their obligations despite a long run-up in debt.


In AI era, CEOs must put people first


There’s currently a focus on investing in technology and data to remain competitive, but financial firms also need to ensure they are helping workers adapt, argues Synchrony’s Margaret Keane.