Synchrony minds HR as it develops AI


The bank and card program provider is starting to use AI in many areas, but it's also trying to build paths forward for employees whose jobs will be affected.


Booming economy means less fee income for credit card issuers


Though banks are generating more revenue from interchange and annual fees, those gains have been offset by declines in income from cash advances and late fees.


Back office, or out front? Bankers differ on where to use AI


Many bankers say they’re more comfortable with using artificial intelligence behind the scenes, but others — including Synchrony and Wells Fargo — insist AI can be used to interact with customers if it’s deployed properly.


Loans sold, partnership renewed, lawsuit dropped: Synchrony’s win-win-win


In selling its Walmart credit card portfolio to Capital One and extending a partnership with Sam’s Club that appeared to be in peril, Synchrony Financial avoids an expensive legal battle with the world’s largest retailer.


10 to watch in 2019


CEOs on the hot seat. Banks fighting to stay independent. Comfortable players ripe for disruption from Amazon and others. It is shaping up as a riveting year.


No-frills accounts prove popular; lenders use AI to parse credit


The accounts — which eschew paper checks and overdraft protection — appeal beyond the low-income customers they were intended for; lenders are embracing artificial intelligence systems to analyze more data to determine creditworthiness.


Synchrony to issue credit cards for home shopping channel


As part of the agreement with HSN, Synchrony has also extended its partnerships with HSN affiliates QVC and the e-commerce site Zulily.


Capital One under no pressure to buy Walmart loans, CEO says


Amid negotiations with Synchrony Financial over the potential purchase of a $10 billion portfolio, Capital One's Richard Fairbank indicated Wednesday that he is willing to walk away.


Midterm fallout, Synchrony's Walmart fight, Waters' banking agenda: Top stories of the week


What the Democrats' House takeover means for banks; Synchrony has a lot to lose in fight with Walmart; should industry fear Waters-led banking panel?; and more from this week's most-read stories.


Synchrony has a lot to lose in fight with Walmart


After the retail giant filed an $800 million lawsuit against its former credit card partner, shares in Synchrony plunged. Now analysts fear its relationship with Sam’s Club may be in jeopardy.