Client acquisition

As school year starts, credit unions on campus brace for a slowdown

08/27/20

Institutions serving colleges and universities traditionally see membership surge in the fall, but are now planning for a decline as classes move online.

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Experian offers help to borrowers; Goldman scouts Europe

11/07/19

The credit bureau will consider borrowers’ rental payment history and professional licenses; bank looks to build business on the other side of the Atlantic.

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Small bank’s big digital goal: Launch 3 niche banks

10/01/19

Surety's first online bank, booyah, is aimed at college students and young grads.

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A fintech innovation that may be hard for traditional banks to swallow

06/26/19

Challenger banks promote the concept of empathy in banking, which sometimes means forgoing revenue to build up customer goodwill.

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Adjusting to new digital demands goes beyond technology

04/13/18

Banks should rethink even existing services, such as the branch experience, said top executives at the Oracle Industry Connect conference.

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From strip clubs to massages: When clients are sexually inappropriate

03/28/18

It’s tough enough to grapple with sexual harassment in the workplace. It’s more complex when clients are involved.

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When fintech lite is the right small-business lending strategy

02/08/18

Marquette Bank is proof that community banks don't have to be the fastest or flashiest to compete with online lenders. Instead, the Chicago bank closely mirrored fintech offerings while promoting personal service to set itself apart.

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How banks can herd ‘unicorn’ clients

11/21/17

Tech startups differ from a bank’s typical commercial clients; many want a trusted financial adviser.

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