News Topic: Client acquisition
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Credit unions using old tool — text messaging — to connect with members
As school year starts, credit unions on campus brace for a slowdown
Institutions serving colleges and universities traditionally see membership surge in the fall, but are now planning for a decline as classes move online. ... Read full article
Experian offers help to borrowers; Goldman scouts Europe
The credit bureau will consider borrowers’ rental payment history and professional licenses; bank looks to build business on the other side of the Atlantic. ... Read full article
Small bank’s big digital goal: Launch 3 niche banks
Surety's first online bank, booyah, is aimed at college students and young grads. ... Read full article
A fintech innovation that may be hard for traditional banks to swallow
Challenger banks promote the concept of empathy in banking, which sometimes means forgoing revenue to build up customer goodwill. ... Read full article
Adjusting to new digital demands goes beyond technology
Banks should rethink even existing services, such as the branch experience, said top executives at the Oracle Industry Connect conference. ... Read full article
From strip clubs to massages: When clients are sexually inappropriate
It’s tough enough to grapple with sexual harassment in the workplace. It’s more complex when clients are involved. ... Read full article
When fintech lite is the right small-business lending strategy
Marquette Bank is proof that community banks don't have to be the fastest or flashiest to compete with online lenders. Instead, the Chicago bank closely mirrored fintech offerings while promoting personal service to set itself apart. ... Read full article
How banks can herd ‘unicorn’ clients
Tech startups differ from a bank’s typical commercial clients; many want a trusted financial adviser. ... Read full article