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Several hard realities, including legacy technology and the pace of change in software and apps, leave firms vulnerable to outages that stir public outcry. ... Read full article

The French banking giant said Tuesday that it had signed a pledge that guarantees paid parental leave, insurance and the right to unionize to all of its 200,000 employees worldwide. ... Read full article

The migration to digital may change the way loan officers work, but it won't make them less essential: BofA Consumer Lending SVP John Schleck. ... Read full article

The Office of the Comptroller of the Currency has been taking the lead on a federal license for fintech firms, but the central bank will decide if such companies can access the payments system and other benefits. ... Read full article

The changes mandated by the recent regulatory relief law would narrow the definition of "high-volatility commercial real estate" exposures that get a higher risk weight. ... Read full article

Advocates are seeking more federal funding for affordable housing. A federal investigation into the banks’ alleged manipulation of a popular tax-credit program can’t be helping their cause. ... Read full article

The Atlanta bank warned that some customers may experience intermittent access. A routine system upgrade gone awry caused the problem. ... Read full article

Julie Demarigny will be in charge of mobile and online strategies at the San Francisco bank. ... Read full article

At Digital Mortgage 2018, Bill Emerson, the vice chairman of Quicken Loans and its parent company Rock Holdings, outlined a vision of dramatic digital disintermediation. ... Read full article

The comptroller of the currency argues that special-purpose fintech charters will benefit consumers and businesses, despite opposition. ... Read full article

Though Acting CFPB Director Mick Mulvaney tried unsuccessfully to strip the agency's fair lending office of its enforcement powers earlier this year, he insisted this week that the bureau "is still in the fair lending business." ... Read full article

Goldman's lending and deposit-taking division gets a new chief, while its EMEA head take's responsibility for Goldman's business outside North America; SunTrust's website and mobile app down for second day. ... Read full article

Ellie Mae EVP Joe Tyrrell talks customer acquisition strategy. Crafting a personalized consumer experience, he says, starts with data. ... Read full article

Visa Inc. and Mastercard Inc. agreed to pay as much as $6.2 billion to end a long-running price-fixing case brought by merchants over card fees, the largest-ever class action settlement of an antitrust case. ... Read full article

Several guests help dissect Apple's new iPhone XS and the Watch Series 4’s new heart-tracking features. ... Read full article

The payments, which total more than $10 million, stem from a 2017 settlement with the Federal Trade Commission. The agency charged that NetSpend deceived consumers by advertising that they could get immediate access to their funds. ... Read full article

Shifting to digital processes requires rethinking staffing levels and responsibilities. Mid-America Mortgage CEO Jeffrey Bode outlines how his company has adjusted. ... Read full article

LoanDepot's CEO Anthony Hsieh delivered a bracing message to mortgage lenders on Monday — strong new competitors are coming into this market, so they need to expand their offerings. ... Read full article