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An all-virtual future remains far off, as conversational programs still aren’t capturing the nuance of speech and chatbots have disappointed many customers. ... Read full article

JPMorgan Chase's chief says it will likely take time for women to make up 10% to 15% of CEOs at S&P 500 companies. ... Read full article

The nation's largest bank overtook PNC Bank to snag the top spot in an annual study that evaluates satisfaction levels at the nation's six largest retail banks. ... Read full article

The agency has suggested several steps in its notice on reforming the law that could actually harm, not help, underserved communities. ... Read full article

Hamlin caught the attention of the bank's senior leaders when she oversaw the successful launch of a checking product. Now she sits at the center of every major marketing initiative. ... Read full article

At Beth Johnson's insistence, the bank built an analytics platform that can anticipate customers' needs. It's an investment that is paying off in big ways. ... Read full article

A liberal advocacy group says a Trump political appointee at the CFPB must resign after the Washington Post reported the official once called most hate crimes hoaxes. ... Read full article

Another regulator has already gone out on its own with an advance notice of proposed rulemaking. But, Powell said, "It’s a process and we’re very much interested in pushing forward.” ... Read full article

The Committee for Economic Development will honor KeyCorp's Beth Mooney and CIT's Ellen Alemany for fostering diversity at their companies. ... Read full article

Some lenders fear a moratorium on new participants, and other restraints, could be the beginning of the end for the agency's Community Advantage program. ... Read full article

Bank of America's Anne Walker and Anne Finucane share some advice for aspiring leaders looking to find a mentor. ... Read full article

The Kentucky Republican is the first House member that Friends of Traditional Banking has ever endorsed. ... Read full article

The House of Representatives passed two bills that would tie appraisal waivers for Small Business Administration loans to bank rules for commercial real estate loans, despite objections from the Appraisal Institute about its members being cut out of ... Read full article

A new Goldman Sachs initiative called "Launch with GS" aims to make venture capital and private equity investments in startups founded by women, says Stephanie Cohen, the company's chief strategy officer. ... Read full article

Western Union plans to begin soliciting potential suitors within weeks. No decision has been made and Western Union may decide to keep the business. ... Read full article

The bureau's findings and request for information came after acting Director Mick Mulvaney had cited data security as a flaw at the agency. ... Read full article

Sen. Warren proposes a bill that would extend the law to credit unions while stiffening penalties; the Spanish bank taps UBS’s Andrea Orcel. ... Read full article

Her primary job is advising senior executives on compliance, technology and data security matters, but Hosein is also making a mark as a champion for up-and-coming female leaders. ... Read full article