Employee engagement

Digital Banking 2020: Digital transformation - The cultural imperative

12/31/20

During 2020, our society has been faced with an economic crisis, health crisis, social justice crisis and environmental crisis. The pandemic has rapidly changed how banks engage with customers and employees; accelerating the shift from in-person interactions to digital engagements. Successfully leading a digital transformation requires much more than smart technology choices, culture is key.

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Banks are good at updating tech for customers but need to do it for staff

12/14/20

Banks are good at updating tech for customers but need to do it for staff

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Political speech at the office ‘may get worse’ post-election

11/12/20

A contentious presidential contest and social justice protests have forced employers to consider whether these types of topics should be discussed in the workplace.

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Politics, masks: How to defuse workplace tensions

11/11/20

Managers have been trained on how to resolve conflicts with customers. They can use that training to minimize intraoffice political squabbling.

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