USAA

Spotting customer trends? Good. Tracking individual behavior? Better.

10/05/18

Glassbox, a digital customer management company based in London, allows banks like JPMorgan Chase and Bank of America to use data and analytics to study customers' behavior.

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How is your bank failing in mobile and online? This software firm wants to show you

10/04/18

Glassbox, a digital customer management company based in London, allows banks like JPMorgan Chase and Bank of America to use data and analytics to study customers' behavior.

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Customer calls prove rich data resource for USAA

10/03/18

The bank has long collected data about digital interactions. Now it’s adding tech to gain knowledge from phone call to better understand each customer.

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Banks' long road to retail-ready voice assistants

09/27/18

An all-virtual future remains far off, as conversational programs still aren’t capturing the nuance of speech and chatbots have disappointed many customers.

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USAA to cut 265 jobs in its real estate and mortgage lending divisions

09/24/18

USAA will be eliminating 265 home sales and lending positions, but it already has offered nearly 100 of the affected workers different jobs within its mortgage unit.

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USAA road-testing augmented reality app for car buying

09/24/18

By using the app, which will go live Monday in a pilot program, customers can point their phone at a vehicle and get an augmented reality overlay that provides all its critical info: the make, model and year of the car, as well as its price range and other information.

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Inside USAA's redesign of its digital offerings

08/02/18

Chief Design Officer Meriah Garrett provides a look at the bank's efforts to make mobile app and website design more user-friendly.

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Should banks let people buy bitcoin with credit cards?

07/18/18

Large card issuers began banning cryptocurrency purchases on their cards in February. But fintechs are allowing consumers to purchase and invest in digital currencies, and they say the risk is minimal.

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2018 bank reputation rankings: Who stood out, who stumbled

07/01/18

USAA reigns, Wells Fargo, well, doesn't. Here's a look at the highs and lows in this year's survey, as well as the trends that drove the results.

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Bank reputations fall for first time in five years: 2018 survey

06/28/18

Bank reputations are backsliding as consumers look for evidence of good corporate citizenship. But new data shows that a highly visible and vocal CEO — who talks about more than just the earnings report — can provide a major boost.

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