News Topic: USAA

Online banks and some credit unions are responding to Fed rate hikes by aggressively raising deposit rates on CDs, savings accounts and money market products, while the nation's biggest banks are largely standing pat — for now. ... Read full article

A better camera should mean more accurate facial recognition. Will it spur more banks to embrace the technology? ... Read full article

Scarlett Sieber will be based in the bank’s Labs division, working on forging partnerships with fintech firms. ... Read full article

Banco Santander joined existing investors JPMorgan and USAA as well as others in raising $25 million in secondary-round financing for Roostify, which seeks to build a paperless mortgage process. ... Read full article

How do you eliminate "pain points" in the banking experience, increase wallet share and improve loyalty? Companies like Ally, Bank of the West and USAA are believers in tracking the customer journey to find the answers. ... Read full article

The aim is not just to get consumers to act on a credit card offer or open a savings account, but to use the insight gleaned to build long-term relationships — without coming across as manipulators. ... Read full article

Ally has a lot of digital competitors, so Diane Morais is banking on customer centricity; Heather Cox plans to “levelize” the business and technology team at USAA; and outgoing Fed Chair Janet Yellen has achieved rock star status. ... Read full article

One estimate says 3.5 million cybersecurity jobs will go unfilled by 2021. Banks are looking to military veterans, universities and even high schools to help fill the gap. ... Read full article

Some banks are looking at how to translate the complicated and document-heavy mortgage lending process into the digital world of voice interactive personal assistants. ... Read full article

Heather Cox is USAA's first-ever chief technology and digital officer. ... Read full article

Credit card issuers have been trying to outdo each other to offer the best rewards program. And it shows, as customer satisfaction rates with many (but not all) of their banks have never been higher in a yearly J.D. Power study. But they may not last ... Read full article

Customers can ask Amazon’s virtual assistant about account balances, spending habits and financial questions that they may be too embarrassed to ask a human. ... Read full article

As you'll see from this list, regional banks are doing a better job bolstering their reputations than the big banks are, according to the 2017 American Banker/Reputation Institute Survey of Bank Reputations. ... Read full article

Consumers are giving branchless banks far higher satisfaction ratings than traditional banks because of higher rates, fewer fees and better functionality, a J.D. Power study finds. ... Read full article

Zack Gipson, USAA’s chief innovation officer, also discusses the challenges of bringing a human touch to digital channels in a brief but candid Q&A. ... Read full article

It also plans to deploy the startup’s technology that analyzes data and offers predictive advice. ... Read full article

Mobile remote deposit capture is said to be just the first of many tech patents the company will seek to enforce. That could cost banks that use its technologies a lot of money. ... Read full article

The price of bitcoin continues to rise in volatile trading; Wells Fargo, still reeling from its phony accounts scandal, is boosting signing bonuses for brokers just as competitors decrease theirs. ... Read full article