Virtual assistants

Morgan Stanley creates bot that does junior analysts' work — faster


The AskResearch virtual assistant helps the company's employees quickly find specific information buried in proprietary research to facilitate their work with clients. It's a creative solution to data-retrieval problems many banking companies face.


South African bank's approach to chatbots offers lessons for U.S. players


Absa Group is drawing on global training data from the fintech Kasisto and annotators who review conversations with clients to help in fine-tuning its virtual assistant.


BofA adapting consumer tech for use with corporate clients


Bank of America is applying a familiar arsenal — including APIs and its popular virtual assistant, Erica — to online business banking, cross-border payments and cash management in an effort to modernize those services.


Fintech partnerships help TD weather the pandemic


Mobile and online banking technologies that the Toronto bank previously rolled out, including a virtual assistant developed by Kasisto and money management tools made by Moven, have become much more popular since the arrival of COVID-19.


'Banking is boring': Sberbank's radical transformation to tech firm


Russia's largest bank is reinventing itself as a technology company and selling its own consumer electronic devices. Its chief tech officer says the moves are all about developing broader, more enduring customer relationships that the bank controls fully.


U.S. Bank ties expense report management to virtual cards


The bank worked with TravelBank, a fintech, to offer virtual cards and an app that automatically generates expense reports.


Bank of America's patent machine keeps rolling


BofA, which has applied for or been granted thousands of patents, has been working recently on technologies that analyze spending patterns to give budgeting advice and use augmented reality to provide estate-planning services.