American Express

Synthetic IDs are key to solving fraud’s whack-a-mole game

02/19/21

Credit card and bank account fraud have soared during the pandemic, with fraudsters intercepting consumer data via retail and banking disruptions and worsening synthetic ID fraud.

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Amex upbeat on consumer travel, less so on business

01/26/21

The card brand is betting on homebound consumers' eagerness to get out, but restrictions will need to ease. And corporate spending will take much longer to come back.

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Amex said to face inquiry into business credit card sales tactics

01/07/21

American Express is reportedly under investigation by top federal agencies exploring allegations of unethical sales tactics by the company’s small-business credit card sales representatives.

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Inside Amex's data-driven effort to personalize customer service

01/06/21

American Express has spent years refining a decision-making engine that can tailor products and services to cardholders' needs in real time.

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Amex sweetens premium card rewards, again, with new Uber perks

10/26/20

American Express Co. boosted the perks on some of its premium cards once again as the card issuer tries to keep a lid on attrition during the coronavirus pandemic.

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Card companies, surprised by low write-offs, seek new customers

10/23/20

Lenders have spent months puzzled by the persistently low delinquencies on their credit cards. Now, they’re seizing the moment.

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Amex's recipe for small-business lending: Heavy on the Kabbage

10/23/20

With the COVID-19 pandemic creating unprecedented challenges for small businesses, American Express has increasingly targeted its investments in that niche.

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How Colleen Taylor created new rungs in her long payments career

09/10/20

In her steady advance up the payments industry career ladder, Colleen Taylor has pursued a consistent theme of taking on challenging roles at pivotal moments, which has propelled her trajectory.

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Amex hires Wells Fargo's Colleen Taylor to lead U.S. merchant services

09/10/20

American Express hired Taylor to oversee its efforts to entice more U.S. merchants to accept the firm's cards.

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