News Topic: Digital banking

From the opportunities — and threats — in artificial intelligence to envisioning a world in which "Wi-Fi is like air," here is what everyone was buzzing about at American Banker's Digital Banking conference. ... Read full article

HSBC's Mary Kate Loftus and Popular's Camille Burckhart are digital banker standouts. RBC fires U.S. CEO over an affair with his employee, amid a #MeToo attitude adjustment. And, what's the best time careerwise for women to have children? ... Read full article

Chief among the tips shared at Digital Banking 2018 were: be willing to experiment, seek out partners, rethink cost-cutting and small banks should stop making excuses. ... Read full article

The OCC finds that Wells Fargo was not alone in its sales abuse practices (though it's not naming names); Fifth Third's Tim Spence is our Digital Banker of the Year; the CFPB acting director wipes out the agency's Consumer Advisory Board; ... Read full article

Readers react to members of the Consumer Financial Protection Bureau's advisory board getting fired, opine on Sen. Elizabeth Warren slamming deregulation, weigh in on facial recognition technologies and more. ... Read full article

Banks will need to evolve further and faster to reach consumers in an interconnected, always online world, according to industry leaders. ... Read full article

As customers increasingly research products online, they are coming to know more about a bank’s products than workers. This is a problem. ... Read full article

At American Banker’s Digital Banking conference in Austin, industry leaders grappled with philosophical questions about artificial intelligence and the rapidly evolving expectations of customers. ... Read full article

Most big banks are launching robo-advisers to compete for a new breed of wealth management customer. The risk is that automated services will disappoint traditional customers. ... Read full article

Mary Kate Loftus spearheaded a $131-million digital initiative to improve the customer experience, deepen relationships and attract more of HSBC’s target consumer segments. She has been selected as one of our Digital Banker of the Year finalists for 2018. ... Read full article

Hurricane Maria left behind a shattered Puerto Rico. Camille Burckhart and her technology team at Banco Popular found that they were uniquely positioned to help people rebuild. She has been selected one of our Digital Banker of the Year finalists for 2018. ... Read full article

What does holistic digital transformation look like? Tim Spence is busy figuring that out. ... Read full article

Talking with Shari Van Cleave, head of Wells Fargo Digital Labs; Citizens Financial makes a big move in mortgages in purchasing Franklin American; a rewards blockchain could give Amex access to a wealth of customer data; and more from this week's ... Read full article

With a lighter compliance burden, small banks could shift tech spending to customer-facing innovation. ... Read full article

The agency’s recent bulletin could help banks get back into the small-dollar lending business, keeping needy borrowers out of debt traps. But other regulatory limits remain in focus. ... Read full article

Readers react to acting Consumer Financial Protection Bureau Director Mick Mulvaney easing mortgage reporting requirements, opine on facial recognition systems, weigh in on Wells Fargo’s attempts to change its culture and more. ... Read full article

The $142-billion asset bank is attempting to reduce its technology investment expenses. ... Read full article

Whether they’re thwarting cyber thieves or building out new apps, bank chiefs say hefty tech investments are now a cost of doing business — but they have to convince shareholders. ... Read full article