News Topic: Digital banking

Banks often get pushback for spending on improvements to service, but these investments could help retain customers for decades. ... Read full article

Many banks talk about the need to replace legacy core systems, but relatively few go through with it. The CEO of Mechanics Cooperative Bank in Massachusetts explains the case he made to his board that the promise outweighed the risk. ... Read full article

Alice Milligan, its chief digital client experience officer, said the company dedicated itself to delivering what customers really want and that more features are on the way. ... Read full article

The most satisfied customers are those who frequently use online or mobile banking, but still visit branches two or three times a month, J.D. Power said in its annual Retail Banking Satisfaction Study. ... Read full article

Nymbus is offering its bank clients a service to create a digital brand under their existing charter in as little as 90 days. ... Read full article

Established banks and financial startups bring different perspectives to the negotiating table. Better understanding those differences can make the sale of a fintech go more smoothly. ... Read full article

The issues at Wells Fargo extend beyond the fines; Ally Financial's auto finance chief departs; ICBA chief Cam Fine signs off; and more from this week's most-read stories. ... Read full article

Consumers around the world are increasingly accessing banking solely through digital means, according to new global studies by Oracle and the World Bank. ... Read full article

Banks struggle to make their websites and apps a destination rather than a utility. Analyst Jacob Jegher offers some ideas for building digital relationships. ... Read full article

The Wall Street giant's acquisition of the app maker Clarity Money is only one part of a long-term strategy to build a digital retail bank from the ground up. ... Read full article

Tala plans to use the latest round of funding to develop new products for its customers in Kenya, Tanzania, the Philippines, India and Mexico. ... Read full article

Community banks are increasingly turning to account onboarding technology to help them solve a growing problem — how to win new customers without opening physical branches. ... Read full article

Previously the head of commercial banking, Tory Nixon — also a former NFL cornerback — will now oversee the bank's digital strategy. ... Read full article

The addition of a personal finance app rounds out the loan and deposit-account offerings at the online lender Marcus. ... Read full article

Banks should rethink even existing services, such as the branch experience, said top executives at the Oracle Industry Connect conference. ... Read full article

Amber Baldet is exiting JPMorgan Chase to start her own venture, and another female executive is taking charge of the blockchain effort. BofA makes major progress on digital mortgages and gets gun-shy after Parkland. Plus, GM’s one-sentence dress code. ... Read full article

Readers weigh in on the use of blockchain in property records, Mulvaney's efforts heading the Consumer Financial Protection Bureau, the need for financial standards in banking and more. ... Read full article

As upstart companies mature, they face pressure to develop deeper relationships with their customers. That is leading some to offer to a wider range of products, including deposit accounts. ... Read full article