Consumer banking

Don’t wait around for FedNow

12/02/19

The Fed's real-time payments system won't be up and running for years, but consumers and businesses demand faster payments today.

[more]

Is Goldman changing its tune?; The rise of credit unions

12/02/19

The bank is likely to tout asset management at its upcoming investor day; credit union assets have exceeded banks' growth in the past decade.

[more]

Banker of the Year: Citizens Bank's Bruce Van Saun

12/01/19

Once struggling to remain relevant, the Providence, R.I., bank is now an industry standout. Inside the story of its resurgence.

[more]

Mobile banking apps need to go beyond the basics

11/27/19

New tech like APIs and artificial intelligence will help consumers manage all their finances through an app, rather than just transfer funds.

[more]

How financial institutions can support people with mental health issues

11/26/19

Yale researchers have recommended several consumer banking products and services that could help those with mental health challenges manage their money.

[more]

No room for error with deposit pricing

11/25/19

Banks need to more actively manage margins — including the use of new modeling technology — in the current low-interest-rate environment.

[more]

Lawmaker presses Wells Fargo on checking account refunds

11/22/19

Rep. Katie Porter, D-Calif., wants details about refunding "hundreds of millions of dollars" in fees improperly charged on checking accounts. Wells has acknowledged the potential problem but hasn't estimated how much it owes.

[more]

'What could possibly go wrong?': Comments of the week

11/21/19

Readers react to the FDIC's proposal allowing banks to hire ex-cons, regulators looking into climate-change risk at banks, whether rewards programs drive loyal customers and more.

[more]

Banks top credit unions in customer satisfaction, survey finds

11/21/19

New American Customer Satisfaction Index data shows consumers slightly favored banks, which are benefiting from investments in technology.

[more]

Apple Card’s bias charges could contain a silver lining for small businesses

11/21/19

The CFPB has promised an equal-access rule for small-business lending for nearly a decade. But Apple’s recent discrimination inquiry into its credit card could force the agency’s hand.

[more]