Citizens Bank

Banker of the Year, Wells Fargo shake-up, credit union nemesis: Top stories of the week

12/06/19

Citizens Bank's Bruce Van Saun is our Banker of the Year; shake-up continues at Wells Fargo with poaching of Santander's CEO; the Navy commander behind the credit union banks love to hate; and more from this week's most-read stories.

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Banker of the Year: Citizens Bank's Bruce Van Saun

12/01/19

Once struggling to remain relevant, the Providence, R.I., bank is now an industry standout. Inside the story of its resurgence.

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Santander joins crowded field of online deposit gathering

11/01/19

The Boston bank’s online money market account won’t start until later next year, and many rivals have already beaten it to the punch. But the window for new entrants is still open provided they do certain things right, experts say.

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Mobile investments give banks a small-business trust bump

10/31/19

Taking a page from fintech competitors, banks have worked to enrich the small-business app experience.

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Game on: Citizens to finance new Microsoft Xbox program

10/28/19

The bank says the deal will appeal to millennials' preference for installment loans over credit cards and let consumers get an early upgrade to the next Xbox coming out next year.

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One regional bank’s plan to wait out the Fed

10/18/19

Count Citizens Financial’s Bruce Van Saun among those who think interest rate cuts could halt by mid-2020. The key, he says, is to focus on delivering services customers are willing to pay fees for and to skillfully reprice deposits until then.

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Don’t look now, but home equity delinquencies are rising

07/10/19

Past due home equity loans and credit lines rose while most other consumer lending categories held steady or improved, according to new data from the ABA. Why it happened is a bit of a mystery.

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2019 reputation rankings: The biggest movers

06/30/19

The banking industry has some work to do to improve its overall reputation, but the good news is that most customers have positive feelings about their own banks. Here are 10 banks that made big strides.

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How Citizens Bank is rethinking mobile and online banking

06/25/19

Bruce Van Saun, CEO, shares details of the new digital channels the bank is building for consumers and small-business customers.

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Where did JPMorgan Chase's Finn experiment go wrong?

06/06/19

The bank launched Finn in an effort to attract millennials. But there were problems with how it implemented the digital-only brand, experts said.

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