News Topic: Digital Banking 2019

Banks are increasingly turning to outsiders like Nikki Katz, a former Disney executive now at Bank of America, and Joel Kashuba, formerly of Procter & Gamble and now at Fifth Third, to help build their digital experiences. ... Read full article

Community bankers want to cut the time it takes for customers to establish digital accounts to mere minutes, but it's hard to do that and make other improvements without increasing fraud risk. ... Read full article

Whether it’s applying for a loan through a mobile app or building an investment portfolio via robo adviser, users want to know they can quickly and easily speak to a human being if they run into problems, top executives said at American Banker’s Digital ... Read full article

Community bank executives, payments officials and others said Libra faces an uphill battle amid heavy competition and regulatory scrutiny. ... Read full article

Both companies want money to be "programmable." But how to go about it is a matter of dispute. ... Read full article

Jeremy Balkin, head of innovation at HSBC Bank USA, shares how the bank is investing in retail innovation, including a $350 million core system. ... Read full article

The bank launched Finn in an effort to attract millennials. But there were problems with how it implemented the digital-only brand, experts said. ... Read full article

Mariel Beasley, co-director of Duke University’s Common Cents Lab, who studies consumers’ financial behavior, says savings "nudges" in apps often fall flat. Here's why. ... Read full article

Alex Carriles, who runs mobile, online and digital accounts at BBVA Compass, describes how updates like account aggregation and expense analysis have helped increase use of its app. ... Read full article