Citizens Bank

From Green Beret to mobile banking 'pioneer': Citizens' John Rosenfeld

06/03/19

John Rosenfeld once led the A-Team of a free-fall parachute unit. Now he's taking a different kind of leap, spearheading the creation of the institution’s first digital-only bank.

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Is time running out for small banks in real-time payments?

05/27/19

More businesses are considering moving away from cash and checks, according to a recent survey by Citizens. That should be a wake-up call to smaller institutions, said Michael Cummins, who oversees treasury solutions at the regional bank.

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Why Citizens is willing to pay so much for deposits

04/18/19

The Rhode Island bank’s deposit costs nearly doubled in the first quarter, but CEO Bruce Van Saun says it has to go on the offensive to sustain loan growth.

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Citizens' AI drive hits a wall — commercial loan processing

03/20/19

An executive at the Rhode Island company said the complexity of business lending remains an obstacle to switching to entirely automated, paperless operations.

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The bank that watches your every move

01/01/19

One bank is tracking the habits of its 4.4 million customers, giving them discounts on services if they visit the gym or get a flu shot. Other companies may soon follow suit.

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Manafort, Cohen cases highlight banks' vulnerability to fraud

12/12/18

Time and again, two former associates of President Trump deceived banks in connection with loan applications. Their wealth, proximity to power and willingness to tell big lies all appear to have helped them get away with brazen schemes.

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Robo-adviser pushes deeper into core banking systems

10/30/18

SigFig is partnering with Citizens Bank to launch an advice platform in its effort to become a direct competitor to legacy core systems providers.

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Citizens’ 3Q boosted by mortgage acquisition

10/19/18

The Providence, R.I., company reported a 27% gain in profits thanks partly to a boost in fee income from its purchase of Franklin American Mortgage in August.

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From 'How can we help?' to 'Here's what we can do'

10/01/18

The data strategy at Citizens Bank takes "know your customer" to another level, as Chief Marketing Officer Beth Johnson explains.

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Citizens Bank mines big data to drive loan, deposit growth

09/27/18

At Beth Johnson's insistence, the bank built an analytics platform that can anticipate customers' needs. It's an investment that is paying off in big ways.

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