News Topic: Ally Bank

The digital-only Ally Bank has taken several steps to deepen customer relationships through electronic channels, including use of personalized emails and websites that have yielded strong click-through and loyalty rates. ... Read full article

How do you eliminate "pain points" in the banking experience, increase wallet share and improve loyalty? Companies like Ally, Bank of the West and USAA are believers in tracking the customer journey to find the answers. ... Read full article

The Detroit company recorded an 11% increase in car loans and leases originated during the fourth quarter, as well as a jump in yields. Ally appears to be benefiting from Wells Fargo's substantial retrenchment in auto lending. ... Read full article

Ally has a lot of digital competitors, so Diane Morais is banking on customer centricity; Heather Cox plans to “levelize” the business and technology team at USAA; and outgoing Fed Chair Janet Yellen has achieved rock star status. ... Read full article

With millions of Alexa and Google Home devices now in use, first-mover banks are rapidly developing services to let customers control their finances using only their voice — even if there are still many kinks to work out. ... Read full article

Only a few banks have so far integrated with Amazon’s personal voice assistant service. ... Read full article

Execs from Bank of America, Wells Fargo, BBVA, Ally Bank and others outlined their AI strategies, progress to date and lessons learned at BankAI this week. ... Read full article

Under Diane Morais, Ally Bank is growing deposits at a rate four times faster than the industry average. ... Read full article

The commitments were the residue of restrictions that were placed on Ally in the wake of government bailouts in 2008 and 2009. ... Read full article

At a time when many banks struggle to win over millennials, Ally Bank appears to be bringing them in: more than 60% of new customers are millennials. President Diane Morais explains how the bank is getting the attention of a younger generation. One popular ... Read full article

The Detroit company is capitalizing on other banks' retreat from the auto sector. ... Read full article

The weakening car-loan market poses a big challenge for the Detroit-based lender, but it also could also present an opportunity, since other big banks are sharply reducing their exposure. ... Read full article

Traditional banks may need to think twice about putting off higher rates on CDs and other deposit products. That’s because freer-spending online banks are adding deposits faster than they are, and more Fed rate hikes are expected to fuel that trend. ... Read full article