Generation Z

Throw your old data analytics out the window


Changes in consumer behavior patterns will force banks to reassess the information they use to attract customers.


Wealthy Americans say financial worries taking toll on mental health


Even relatively wealthy Americans are so worried about their finances that it's affecting their mental and physical health. That's one of the findings in a Bank of America survey of more than 1,000 people in the U.S. who have enough investable money to qualify as "mass affluent."


After JPMorgan Twitter bungle, how should banks talk about personal finance?


When a tweet drew backlash from customers and politicians on Monday, it brought into question how banks should couch their messages on social media.


The rise of the next-gen bank CEO


A rapidly changing workforce and the proliferation of public and shareholder activists have fundamentally reshaped the job of running a bank.


Gen Z Americans already saving to buy homes before they turn 30


Fifty-nine percent of Americans between the ages of 18 and 23 want to buy a house in the next five years, and more than half have already started saving for one, according to a survey by Bank of America.


Students pay price in banks' marketing pacts with colleges: CFPB


Wells Fargo charges students nearly four times as much in fees as banks without college marketing agreements, according to an internal report by the Consumer Financial Protection Bureau.


CommonBond braces for shift to Gen Z in buying student-coaching fintech


The online lender has acquired NextGenVest, which uses AI and text messaging to advise high school and college students about getting loans. CommonBond’s goal is to better understand the distinctly different demographic group rising behind millennials.


To keep millennial employees in fold, BOK offers them new path


The bank has long had a program in place to train new employees, but now it’s testing a pilot to help retrain existing staff for different careers at the institution.


An academic approach to solving banking's generation gap


Trade associations and other industry groups are partnering with universities and colleges to create more degree programs and special courses that prepare young people to work for banks — especially small ones.


Banks can't afford to ignore Generation Z


Financial institutions need to adapt their offerings to meet the preferences of these young consumers or they risk losing ground to fintechs and other nontraditional players.