Banks model site search upgrades on Google
BBVA and U.S. Bank are fine-tuning the search functions on their sites and apps to improve navigation, sales and customer retention. ... Read full article
BBVA and U.S. Bank are fine-tuning the search functions on their sites and apps to improve navigation, sales and customer retention. ... Read full article
Banks that work with the data aggregator will tell it when account updates are ready, so it can refresh fintech (or bank) apps immediately. ... Read full article
CO-OP, a credit union payments firm, has teamed with the fintech to expand usage of digital payments offerings. But it's unclear to what extent members want those services. ... Read full article
The bank is making continuous improvements, including integrating Merrill Lynch accounts into its banking app and adding a security feature to Zelle. ... Read full article
Bank of America and Clinton Savings Bank in Massachusetts are targeting consumers at a young age and hoping to keep them for life. ... Read full article
One banks journey of taking an AI idea from inception to experience. How organizations can ensure the shift from pilot projects to full-scale AI fluency goes right ... Read full article
T-Mobile Money is now being offered to the 150 million customers of the combined wireless carriers, which merged this spring. ... Read full article
Banks can capitalize on Amazon’s ambitions by teaming up to launch financial products and services aimed at coveted customer segments. But they should beware the legal and regulatory pitfalls. ... Read full article
The slowdown in branch traffic brought on by the coronavirus outbreak has accelerated consumers’ adoption of online banking and other tech, meaning banks have no time to waste in digitizing their customer-facing applications, says Bruce Van Saun. ... Read full article
An internally built system called Advanced Listening analyzes phone calls, emails, text messages and more, identifying possible compliance violations, systemic issues and opportunities to improve processes, products and customer service. ... Read full article
American Express isn't acquiring any loans in its deal for the online small-business lender. Here's what it is getting. ... Read full article
The Canadian bank is doing something few U.S. institutions have done: build an online hub with tutorials designed expressly to simplify the online banking process for newcomers. ... Read full article
Built to respond to borrowers' questions about mortgage deferrals, the bot created by Salesforce is evolving and in the future could schedule appointments, answer questions about new digital products or help with emergencies. ... Read full article
Theorem is marketing its first-ever securitization of unsecured loans. It uses machine-learning technology to gauge the risk of default, a growing concern during the pandemic recession. ... Read full article
Somerset Trust in rural Pennsylvania has partnered with RoamHR, a financial platform that assists the self-employed, to add tax-withholding help for contract and temporary workers to the bank's services. ... Read full article
As more consumers do business online, some deposits are being unfairly categorized as brokered, inviting burdensome regulatory scrutiny. ... Read full article
Spinning off its digital bank will allow Pennsylvania-based Customers to beef up its commercial lending and buy other banks. BankMobile, meanwhile, plans to pursue more white-label relationships and perhaps explore its own acquisitions. ... Read full article
The coronavirus pandemic has forced some branches to close, but demand for in-person advice remains strong. ... Read full article
The digital bank would merge with Megalith Financial to create a new publicly traded company that would offer licensed products and services. ... Read full article
The digital bank founded by a former Western Union president offers tools to help low and moderate income people. ... Read full article