'We don't hear people say, I love my bank'
Bryce VanDiver and Daniela Hawkins at Capco make the case that offering easy-to-use payment rewards is the way to win the loyalty of digital-only customers. ... Read full article
Bryce VanDiver and Daniela Hawkins at Capco make the case that offering easy-to-use payment rewards is the way to win the loyalty of digital-only customers. ... Read full article
While American Express initially lost customers after JPMorgan Chase introduced the popular Sapphire Reserve premium card in 2016, the firm said it's seen a 60% increase in growth in Platinum accounts. ... Read full article
Uber launched a series of financial services to provide real-time wage payments and enhanced account features in a single app, seemingly putting Uber in the role of a digital bank. ... Read full article
The launch of the products comes more than a year after Capital One wrested the Walmart partnership from Synchrony Financial. ... Read full article
A J.D. Power official says supplemental benefits — many centered on travel cards — need to be pared down. His comments followed the company’s release of survey data that showed these hard-to-understand benefits were a drag on customer satisfaction. ... Read full article
Apple is expanding the list of merchants where Apple Card users may earn 3% cash back, starting with Uber. ... Read full article
Citigroup will be the first major issuer to use Mastercard technology to give U.S. credit card holders the ability to instantly redeem points on eligible purchases online and through a mobile app. ... Read full article
After quiet experiments, Citigroup is expanding perks designed for credit cards to encourage sales of other banking products. ... Read full article
Under the hood of U.S. Bank's new mobile app; BofA, Wells Fargo sour on blockchain; are Fannie and Freddie too big?; and more from this week's most-read stories. ... Read full article
A new feature from the microinvesting app Stash allows users to accumulate free stock in the companies where they spend money. ... Read full article
The new Apple Card wasn't just one product of many announced at the Steve Jobs Theater on Monday — it was the glue that binds all of Apple's new services together. ... Read full article
Agency concerned about the number of "risky" mortgages being approved; Brian Kelly, who runs The Points Guy website, can determine if a card succeeds or fails. ... Read full article
The rewards card offered by the fintech Stash will let users accumulate stock of companies at which they frequently shop. The company said Tuesday that it has raised $65 million from investors and will offer the card in partnership with Green Dot. ... Read full article
Game day is a big day not just for athletes — anyone who sells pizza, chicken wings and beer will also win big if they have the capacity to handle all of the orders that come in. Many are turning to mobile and online technology to increase sales and remove ... Read full article
Discover leaned heavily on rewards to drive new card acquisitions and sales growth in the fourth quarter, but suffered a double whammy of rising reward costs and higher charge-offs, causing it to miss analyst earnings expectations. ... Read full article
Square's new card for business owners does something very bold with debit — and very troubling for banks. ... Read full article
Citi wants to attract credit card customers who use its card for staples such as groceries and gas — a pivot from its past of marketing to the social butterflies who would use its cards on dining and entertainment. ... Read full article
Even the best technologies take time, making it necessary to rein in expectations about what will happen and won't happen in the coming year. ... Read full article
Chase is planning to enable users of the Chase Pay app to receive and redeem custom offers from merchants, in addition to the ability to find offers from more than 150 merchants through the Chase Mobile app. ... Read full article
How banks are vying for leverage in the rewards space and where their points of vulnerability may lie. ... Read full article