USAA opens user experience ‘design studio’
The new office will look for ways to improve UX for customers in digital and traditional channels. ... Read full article
The new office will look for ways to improve UX for customers in digital and traditional channels. ... Read full article
Banks are helping customers build healthy financial habits through their apps. The tools could also strengthen customer retention when rates go up. ... Read full article
The services that Kasisto, Personetics, North Side and Teller offer banks to automate interactions vary in their levels of personality and the workload they can handle. ... Read full article
For a corporation, throwing out new propositions in the dark is a very expensive way to innovate. ... Read full article
The digital personal financial management company is eyeing Europe as it expands its geographic footprint. ... Read full article
Load times, architecture and keywords are important to a functional bank website. But marketing the brand – via content and graphics – is just as important to wooing new customers and retaining existing ones. ... Read full article
James Hobson is resigning to become the CEO of Attune, a new company in the commercial insurance sector. ... Read full article
With another $60 million in writedowns, BBVA Compass has taken $90 million in goodwill impairment charges related to its $117 million acquisition of the neobank Simple. ... Read full article
Home improvement lender EnerBank USA expects half of its loans will be originated on the app it built *in-house*, which promises near-instant approvals. ... Read full article
Arkadi Kuhlmann, the founder and CEO of the neobank Zenbanx who pioneered branchless banking at ING Direct, explains why he stopped pursuing a bank charter and made a deal with Social Finance. ... Read full article
Usama Ashraf, the marketplace lender's new chief financial officer, will oversee finance activities and its capital markets function. ... Read full article
Connected cars are going to create new revenue streams, not just for automakers, but also for financial services providers. ... Read full article
The banking trade group confirmed that it has run a formal bidding process to find a partner. ... Read full article
The upcoming launch of Zelle gives Chase, B of A, Wells Fargo and other large banks an opportunity to correct their past mistakes. ... Read full article
TD Bank's consumer chief Michael Rhodes explains what service means in the digital age, why stress-testing is a good thing and why the bank is in no rush to make another acquisition. ... Read full article
The spike in fees compensated for lower interest income. ... Read full article
A deal between Ford Motor Credit and a San Francisco-based startup will give car buyers the option of customizing their own loan terms. ... Read full article
The Office of the Comptroller of the Currency could make the Community Reinvestment Act’s spirit relevant in a digital age so long as it builds the right framework for chartered fintech companies. ... Read full article
The Open Financial Exchange has 7,000 installations. More than a decade ago, the industry saw the data standard as the solution to screen scraping, a practice that bedevils them today. ... Read full article
Financial innovation will stall unless we, as an industry, collaborate on a universal data gathering standard. ... Read full article