Capital One shortens the machine-learning curve
The bank uses machine learning to customize content in real time on its website for every user, based on their behavior during their session. ... Read full article
The bank uses machine learning to customize content in real time on its website for every user, based on their behavior during their session. ... Read full article
Congressional action is necessary to give financial regulators the tools they need to promote responsible innovation. ... Read full article
The marketplace for services to help struggling families balance their short-term and long-term financial needs is improving, but is still insufficient. ... Read full article
Banks have long believed that the key to sparking mobile payments is better incentives, but U.S. Bank is taking that to the extreme with a new product that pays triple points for such purchases. ... Read full article
Delorier is a former chief marketing officer and head of consumer channels at SunTrust Banks. ... Read full article
Traditional banks’ budgets for growth and transformation have been virtually non-existent since the financial crisis. In the new political and economic climate, traditional banks will gain the resources they need to innovate. ... Read full article
The fiasco may hold a valuable lesson for fintechs and banks alike about the need for closer integration. ... Read full article
With the reversal of Obama-era rules requiring user consent for data collection, it is more important than ever for U.S. banks and fintechs to demonstrate a robust and consistent approach to data privacy. ... Read full article
Digit's decision to charge a monthly fee for its savings help speaks to the challenge of making fintech profitable. ... Read full article
Tangerine Bank, the digital lender owned by Bank of Nova Scotia, will start offering credit lines this year as it seeks to boost revenue and bolster flagging profit through expanded product offerings. ... Read full article
Amala Duggirala said she was attracted to Regions because of its digital products and commitment to innovation. ... Read full article
Most banks still struggle to make it simple for customers to open new accounts entirely on mobile devices. ... Read full article
Starling Bank in the U.K. is building from scratch. Unlike other neobanks, Starling sees its future as a hub of financial products, not necessarily the generator of every product. CEO Anne Boden explains. ... Read full article
The shift toward all-digital banking means customers, when they do seek in-person service, bring increasingly complex issues for staff to resolve. Banks must train branch personnel accordingly. ... Read full article
The neobank Compte-Nickel has opened more than 540,000 accounts since its launch three years ago. ... Read full article
Banks can make a difference by helping to alleviate customers’ individual financial stress, the cancerlike scourge behind thousands of suicides. But this requires a certain mindset about the industry’s mission. ... Read full article
Derek Corcoran of Avoka discusses how banks have embraced digital marketing but still struggle with digital sales. Author Randy Pennington talks about building corporate cultures that adapt and foster innovation. ... Read full article
In our recent Community Bank Tech Projects series, we looked at the way a handful of banks chose to invest their precious resources over the last year. Here is a roundup of those projects. ... Read full article
American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and our social media platforms. ... Read full article
The OCC’s draft fintech charter requirements are far from perfect. States can seize this chance and collectively create a better regulatory environment for fintechs. ... Read full article