News Topic: Digital banking

The following are some of the noteworthy things we heard at American Banker’s Digital Banking 2017 conference held earlier this month in Austin, Texas. ... Read full article

Readers weigh in on chatbots, Amazon’s physical footprint expansion plans, alternative credit data and more. ... Read full article

Banks continue to struggle in wooing millennials, but their customer acquisition challenge is about to get even more complicated as Generation Z comes of age. ... Read full article

Customers of the Pittsburgh company were unable to access their accounts via online and mobile channels for several hours on Tuesday. ... Read full article

The chatbot at DBS’s digital bank in India handles most customer service questions but can also sense when it is time to hand something off to a real person. ... Read full article

Online retailers are investing in physical stores to build stronger customer relationships, but banks are reducing their footprints and ignoring opportunities to make customers happy. ... Read full article

Tim Welsh will succeed Kent Stone, who is retiring. In his new role, Welsh will oversee the bank’s overall consumer and small-business strategy, as well as digital activities. ... Read full article

Microsoft and Accenture have unveiled a blockchain-based digital-identification system in connection with the ID2020 international initiative. ... Read full article

In order for Apple to achieve significant success with its upcoming P-to-P service, the tech titan needs to expand the amount of people who can use the payments feature. ... Read full article

The initiative comes as the bank is carving out a niche in the market for midsize companies. ... Read full article

The online lender, which focuses on high-earning millennials, is offering assurances that it will also serve Americans who make less money. But the company has not convinced critics, who say the plans are inadequate. ... Read full article

The most innovative projects shared at Digital Banking 2017 involve embedding banking in popular devices and apps like Facebook Messenger and Amazon Echo. ... Read full article

Amazon’s new Prime rewards program is the latest way the tech titan is cultivating a loyal use base. To retain and engage customers, banks should follow Amazon’s lead and layer in more value-added services. ... Read full article

One might assume, wrongly, that the successful fintech entrepreneurs are millennials who are only creating lifestyle apps for their age bracket. ... Read full article

JPMorgan Chase’s partnership with OnDeck Capital was expected to augur a wave of similar agreements between banks and online business lenders. But so far, most banks have avoided joining forces with companies they also view as competitors. ... Read full article

Digital banking executives such as B of A's Michelle Moore love apps like those offered by Pottery Barn and Starbucks for their ability to connect the physical and digital worlds. ... Read full article

Customers were previously required to provide access to their accounting software, but now they can connect a business bank account instead. ... Read full article

The Utah company has similar arrangements with Staples, GoDaddy and LegalZoom. ... Read full article