News Topic: Artificial intelligence
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AI enables banks to spot bias claims in customers' complaints
Banks crib fintechs' playbook to make customers better savers
AI in banking: Where it works and where it doesn't
Regulators seek industry feedback on risks and benefits of AI
The federal banking and credit union agencies want input about how financial institutions use artificial intelligence for credit underwriting and other purposes, and about whether additional regulatory guidance is needed. ]] ... Read full article
Standard Chartered tests AI to size up young borrowers
The London bank is trying out new models that help it assess the creditworthiness of recent college graduates, and layering on software that analyzes the fairness of its credit decisions. ... Read full article
Visa pilots faster-payment services for banks
The card network is testing two artificial intelligence-powered programs that it says give banks some of the benefits of faster payments without requiring the immediate movement of funds. ... Read full article
Agencies may issue information request on AI adoption, Fed official says
Federal Reserve Gov. Lael Brainard said regulators are seeking to "understand the potential benefits and risks" from utilizing artificial intelligence in the financial services sector. ... Read full article
South African bank's approach to chatbots offers lessons for U.S. players
Absa Group is drawing on global training data from the fintech Kasisto and annotators who review conversations with clients to help in fine-tuning its virtual assistant. ... Read full article
Fresh off IPO, Upstart aims to push boundaries of AI-based lending
The online lender, which raised $240 million, wants to take its artificial intelligence technology for evaluating borrowers to the next level and expand its partnerships with banks, its CEO says. ... Read full article
TD sees big role for AI in fraud detection, lending decisions
“If you get your credit decisions right and you manage fraud well, you can run a very efficient bank. That’s an area where AI is very applicable,” Toronto-Dominion Bank's chief AI officer says. ... Read full article
Douugh launches with AI to help the affluent improve financial habits
The challenger bank will start by recommending how much users should allocate toward savings and spending, and will later transfer those amounts automatically. ... Read full article
Push to keep tabs on employees spurs union of monitoring firms
Smarsh, which enables banks and other clients to archive employee communications, is buying the AI firm Digital Reasoning as employers increasingly seek surveillance options for personnel working from home. ... Read full article
BofA adapting consumer tech for use with corporate clients
Bank of America is applying a familiar arsenal — including APIs and its popular virtual assistant, Erica — to online business banking, cross-border payments and cash management in an effort to modernize those services. ... Read full article
Databits: AI & automation
The industry has long talked about embracing digital technology — but the time for talk may be over. ... Read full article
HUD finalizes contentious revamp of fair lending rule with one tweak
The final version of the amended rule, like the original proposal, makes fair lending claims tougher to prove; but it does soften language that otherwise might have allowed mortgage companies to use algorithms to prove nondiscrimination. ... Read full article
Bank of America dominates digital banking. Here’s how it plans to stay ahead.
The bank is making continuous improvements, including integrating Merrill Lynch accounts into its banking app and adding a security feature to Zelle. ... Read full article
How to make your AI dreams a reality
One banks journey of taking an AI idea from inception to experience. How organizations can ensure the shift from pilot projects to full-scale AI fluency goes right ... Read full article
Wells Fargo's AI, Amex's Kabbage buy, refi fee fallout: Top stories of the week
When customers contact Wells Fargo, its artificial intelligence system goes to work; what American Express is getting with it purchase of Kabbage; Fannie, Freddie refi fee will wipe out millions in mortgage profits; and more from this week's most-read ... Read full article
CFPB extends comment period on overhaul of redlining law
The CFPB is giving stakeholders until Dec. 1 to file comments on a potential overhaul to its rules related to the Equal Credit Opportunity Act, which prohibits discrimination in credit and lending decisions. ... Read full article
