Artificial intelligence

How Heritage Bank is rolling out its first AI chatbot


Lincoln Parks, director of marketing at Heritage Bank, explains the bank’s cautious yet forward-thinking approach to its new virtual assistant.


Small banks need to plug the data gap


Community and regional institutions' survival could hinge on their ability to access large troves of data.


Lenders lobby against robocall ban; HSBC continues robot roll out


Banks and credit unions “push back” against an FCC proposal to limit calls; Miami gets the next assistant the bank says is not intended to replace humans.


BofA’s ROI on AI: 7 million Erica users, and counting


A year after it debuted, Bank of America's virtual assistant now counts some 150,000 users per week. It's one of the only large institutions pushing such technology.


Tech could help reinvent debt collection


Better analytical tools could help banks spot and address potential issues before a customer goes delinquent.


States could solve beneficial ownership issue: OCC's Otting


Banks would be better able to comply with anti-money-laundering laws if all 50 states collected information on the owners of new corporations and published it in a national database, Comptroller Joseph Otting said Monday.


Consumer gripes grow, AI oversight, luring tech talent: Top stories of the week


As CFPB mulls privatizing database, consumer complaints are on the rise; an argument for continued human oversight of artificial intelligence; how some banks are luring talent from big tech; and more from this week's most-read stories.


It takes more than developers to make AI pay off


Banks need to foster greater knowledge and collaboration across all employee teams to put artificial intelligence to good use.


Don’t let AI become a black box


Banks must remain accountable for their use of artificial intelligence by continuing to employ a level of human oversight.


U.S. Bank launches app to take pain out of filing expenses


Expense Wizard uses AI to make it easier to file expense reports, especially for infrequent travelers.