Artificial intelligence

How lenders are preparing for a wave of loan modifications


With no way of knowing just how many borrowers will need the mods after the coronavirus forbearance period ends, lenders are deploying artificial intelligence and servicing protocols to tame the ferocious piles of paperwork awaiting them.


Coronavirus scams are proliferating. Smart tech can stop them.


Artificial intelligence and machine learning are some examples of technology available now to help combat money launderers profiting from the pandemic.


AI startup Deep Labs lands $16M in funding commitments


The company, which develops "persona-based intelligence," software counts Visa and American Express among its clients.


Will coronavirus hasten arrival of fully remote bank exams?


Federal regulators are now conducting nearly all supervision off-site as a result of the pandemic. The temporary measures are stoking a debate about whether they should be permanent.


Bank chatbots work coronavirus into the conversation


Firms that create virtual assistants for financial institutions are training their bots to answer questions about the pandemic and relieve phone lines from a barrage of customer calls.


Small banks don't have to take a backseat to fintechs


A combination of digital and cloud capabilities, data gathering and regulatory experience should give smaller banks an edge over nonbanks.


AI models could struggle to handle the market downturn


Many new artificial intelligence and machine learning methods used for underwriting are not fully equipped to predict defaults.


Move over, tech. Banks must focus on their teams, values.


Banks are so caught up in the newest technology trends that they lose sight of the need to build a talented workforce and a purpose-driven organization.


Wells in N.Y. state of mind, coronavirus, election 2020: Top stories of the week


How New York became Wells Fargo's new center of power; banks walk fine line in preparing for a coronavirus outbreak in U.S.; bankers on Bernie's electoral chances and whether a Sanders presidency would pose a threat; and more from this week's most-read stories.


Bankers embrace new guidelines for ethical AI


Regions, Citizens, BMO and others are adopting principles IBM unveiled at Davos.