Artificial intelligence

How Heritage Bank is rolling out its first AI chatbot

06/04/19

Lincoln Parks, director of marketing at Heritage Bank, explains the bank’s cautious yet forward-thinking approach to its new virtual assistant.

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Small banks need to plug the data gap

05/30/19

Community and regional institutions' survival could hinge on their ability to access large troves of data.

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Lenders lobby against robocall ban; HSBC continues robot roll out

05/30/19

Banks and credit unions “push back” against an FCC proposal to limit calls; Miami gets the next assistant the bank says is not intended to replace humans.

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BofA’s ROI on AI: 7 million Erica users, and counting

05/29/19

A year after it debuted, Bank of America's virtual assistant now counts some 150,000 users per week. It's one of the only large institutions pushing such technology.

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Tech could help reinvent debt collection

05/28/19

Better analytical tools could help banks spot and address potential issues before a customer goes delinquent.

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States could solve beneficial ownership issue: OCC's Otting

05/20/19

Banks would be better able to comply with anti-money-laundering laws if all 50 states collected information on the owners of new corporations and published it in a national database, Comptroller Joseph Otting said Monday.

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Consumer gripes grow, AI oversight, luring tech talent: Top stories of the week

05/17/19

As CFPB mulls privatizing database, consumer complaints are on the rise; an argument for continued human oversight of artificial intelligence; how some banks are luring talent from big tech; and more from this week's most-read stories.

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It takes more than developers to make AI pay off

05/14/19

Banks need to foster greater knowledge and collaboration across all employee teams to put artificial intelligence to good use.

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Don’t let AI become a black box

05/10/19

Banks must remain accountable for their use of artificial intelligence by continuing to employ a level of human oversight.

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U.S. Bank launches app to take pain out of filing expenses

05/09/19

Expense Wizard uses AI to make it easier to file expense reports, especially for infrequent travelers.

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