News Topic: Artificial intelligence

Among other things, Kai, the insurance firm's AI assistant, will tell customers how to avoid the bank's monthly fee. ... Read full article

After years of largely standing on the sidelines, lawmakers are taking a closer look at whether algorithms used by banks and fintechs to make lending decisions could make discrimination worse instead of better. ... Read full article

As lawmakers meet this week to discuss artificial intelligence, they should work with regulators to create universal and workable definitions. ... Read full article

Facebook's plans to launch its Libra cryptocurrency dominated much of the discussion at American Banker's Digital Banking conference last week, but attendees also debated what big tech company might strike next and what future digital innovations ... Read full article

Democratic presidential candidate Pete Buttigieg said the way credit scoring is done in the U.S. is fraught with inequality and he's worried the process may get worse with systems based on artificial intelligence. ... Read full article

Lincoln Parks, director of marketing at Heritage Bank, explains the bank’s cautious yet forward-thinking approach to its new virtual assistant. ... Read full article

Banks and credit unions “push back” against an FCC proposal to limit calls; Miami gets the next assistant the bank says is not intended to replace humans. ... Read full article

Community and regional institutions' survival could hinge on their ability to access large troves of data. ... Read full article

A year after it debuted, Bank of America's virtual assistant now counts some 150,000 users per week. It's one of the only large institutions pushing such technology. ... Read full article

Better analytical tools could help banks spot and address potential issues before a customer goes delinquent. ... Read full article

Banks would be better able to comply with anti-money-laundering laws if all 50 states collected information on the owners of new corporations and published it in a national database, Comptroller Joseph Otting said Monday. ... Read full article

As CFPB mulls privatizing database, consumer complaints are on the rise; an argument for continued human oversight of artificial intelligence; how some banks are luring talent from big tech; and more from this week's most-read stories. ... Read full article

Banks need to foster greater knowledge and collaboration across all employee teams to put artificial intelligence to good use. ... Read full article

Banks must remain accountable for their use of artificial intelligence by continuing to employ a level of human oversight. ... Read full article

Expense Wizard uses AI to make it easier to file expense reports, especially for infrequent travelers. ... Read full article

ECGS urges investors to oust the chairman and three executives; financial companies using AI to help adults manage their elderly parents’ finances. ... Read full article

A digital challenger bank is relying heavily on artificial intelligence to provide low-cost banking to low-income people and small businesses. ... Read full article

Cushion uses AI to help consumers negotiate refunds of overdraft and other fees. But it argues there's a bank play in its technology if bankers take the long view. ... Read full article