Artificial intelligence

Another advisor turns on Deutsche; Financial tools for sandwich generation


ECGS urges investors to oust the chairman and three executives; financial companies using AI to help adults manage their elderly parents’ finances.


‘This technology is not a luxury’: TymeBank CEO on AI chatbot


A digital challenger bank is relying heavily on artificial intelligence to provide low-cost banking to low-income people and small businesses.


Banks should welcome fee-busting AI, fintech says


Cushion uses AI to help consumers negotiate refunds of overdraft and other fees. But it argues there's a bank play in its technology if bankers take the long view.


What BBVA's new U.S. CEO has on tap


In his first extensive interview since taking the job this year, Javier Rodriguez Soler talks about banking as a service, how to keep customers happy and where he sees AI and other tech innovations heading.


A busy month for fintech funding


Here are seven startups that received multimillion-dollar venture capital investments in recent weeks to accelerate the development of banking products and services.


Fair-lending laws haven’t caught up to AI


Government officials must address the policy questions raised by the use of artificial intelligence in credit decisions.


Can blockchain cut down closing costs?


Provenance Blockchain, recently spun off from Mike Cagney's Figure Technologies, says it can help lenders trim 70% of mortgage settlement expenses through speedier processing and paperwork reduction.


Regions Bank using IBM’s Watson to answer customer questions


The artificial intelligence engine will handle simple queries directly, feed information to customer service reps for others, and analyze all calls.


Bank of America aims to be ‘mission control’ for digital banking customers


David Tyrie, the bank’s new head of digital banking, shares plans to offer customers constant course corrections and its new Life Plan product, and the latest on the virtual assistant Erica.


BofA’s Bessant on responsible AI, cyber attacks and data encryption


Cathy Bessant, Bank of America’s chief operations and technology officer, offers her takeaways from the first meeting of the Council on the Responsible Use of Artificial Intelligence. She also shares some challenges banks are facing with cyber attacks and data encryption.