Artificial intelligence

The brightest fintech minds could be right in your office


New tech-focused programs for employees can help banks evolve from within.


Fintech’s AI plays matchmaker between banks and new markets


Flybits is building a marketplace to connect banks with third parties that might want to share data across channels.


Inside Citi's plan to combat business payments fraud with AI


The bank is taking a concept that has worked for years in the credit card world — artificial-intelligence-based fraud detection — and applying it to corporate customers' transactions.


Is facial recognition safe for financial institutions to use?


The technology has become controversial for its potential for bias. Notre Dame professor Kevin Bowyer explains what his studies of this issue have found.


'The right to financial services should be universal': Comments of the week


Readers respond to how Congress should address AI, concerns on Facebook's Libra and its logo, a report challenging card fraud prevention and more.


Manulife puts AI chatbot at center of its digital challenger bank


Among other things, Kai, the insurance firm's AI assistant, will tell customers how to avoid the bank's monthly fee.


Do lending algorithms discriminate? Congress seeks answers


After years of largely standing on the sidelines, lawmakers are taking a closer look at whether algorithms used by banks and fintechs to make lending decisions could make discrimination worse instead of better.


Before they regulate AI, Congress needs to define it


As lawmakers meet this week to discuss artificial intelligence, they should work with regulators to create universal and workable definitions.


Facebook, fintech velocity, race for deposits: Digital Banking's big ideas


Facebook's plans to launch its Libra cryptocurrency dominated much of the discussion at American Banker's Digital Banking conference last week, but attendees also debated what big tech company might strike next and what future digital innovations are in store.


Buttigieg worries tech may add racial bias to credit decisions


Democratic presidential candidate Pete Buttigieg said the way credit scoring is done in the U.S. is fraught with inequality and he's worried the process may get worse with systems based on artificial intelligence.