Margaret Keane

Credit performance stabilizes at Synchrony

07/19/19

After rising between 2016 and 2018, the card issuer's charge-off rates are now steady. The trend reflects both the impact of tighter underwriting standards and the continued resilience of U.S. consumers.

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Synchrony appoints executive to oversee venture investments, M&A

05/02/19

Brian Doubles, who had been chief financial officer, will continue to report to CEO Margaret Keane in the newly created role.

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In AI era, CEOs must put people first

03/20/19

There’s currently a focus on investing in technology and data to remain competitive, but financial firms also need to ensure they are helping workers adapt, argues Synchrony’s Margaret Keane.

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Synchrony minds HR as it develops AI

02/11/19

The bank and card program provider is starting to use AI in many areas, but it's also trying to build paths forward for employees whose jobs will be affected.

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Loans sold, partnership renewed, lawsuit dropped: Synchrony’s win-win-win

01/23/19

In selling its Walmart credit card portfolio to Capital One and extending a partnership with Sam’s Club that appeared to be in peril, Synchrony Financial avoids an expensive legal battle with the world’s largest retailer.

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No-frills accounts prove popular; lenders use AI to parse credit

01/04/19

The accounts — which eschew paper checks and overdraft protection — appeal beyond the low-income customers they were intended for; lenders are embracing artificial intelligence systems to analyze more data to determine creditworthiness.

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Capital One under no pressure to buy Walmart loans, CEO says

12/05/18

Amid negotiations with Synchrony Financial over the potential purchase of a $10 billion portfolio, Capital One's Richard Fairbank indicated Wednesday that he is willing to walk away.

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Bye plastic, BofA's digital agenda, Fed’s big-bank supervision revamp: Top stories of the week

11/02/18

Synchrony CEO Margaret Keane says plastic cards will be gone in five years; David Tyrie is succeeding the high-profile Michelle Moore as BofA's digital chief; Fed outlines a new approach for its post-crisis supervisory program; and more from this week's most-read stories.

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Plastic cards will be gone in five years: Synchrony CEO

10/30/18

Margaret Keane discussed Synchrony's investments in technology, including how the card issuer plans to use customer data to help retailers create targeted ads, during an appearance Tuesday in New York,

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Synchrony gets boost from addition of PayPal loans

10/19/18

The Stamford, Conn.-based company reported 9% growth in net interest income and 14% growth in loan receivables during the third quarter, attributing the improvements to addition of the PayPal Credit portfolio in early July.

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