Margaret Keane

Credit performance stabilizes at Synchrony


After rising between 2016 and 2018, the card issuer's charge-off rates are now steady. The trend reflects both the impact of tighter underwriting standards and the continued resilience of U.S. consumers.


Synchrony appoints executive to oversee venture investments, M&A


Brian Doubles, who had been chief financial officer, will continue to report to CEO Margaret Keane in the newly created role.


In AI era, CEOs must put people first


There’s currently a focus on investing in technology and data to remain competitive, but financial firms also need to ensure they are helping workers adapt, argues Synchrony’s Margaret Keane.


Synchrony minds HR as it develops AI


The bank and card program provider is starting to use AI in many areas, but it's also trying to build paths forward for employees whose jobs will be affected.


Loans sold, partnership renewed, lawsuit dropped: Synchrony’s win-win-win


In selling its Walmart credit card portfolio to Capital One and extending a partnership with Sam’s Club that appeared to be in peril, Synchrony Financial avoids an expensive legal battle with the world’s largest retailer.


No-frills accounts prove popular; lenders use AI to parse credit


The accounts — which eschew paper checks and overdraft protection — appeal beyond the low-income customers they were intended for; lenders are embracing artificial intelligence systems to analyze more data to determine creditworthiness.


Capital One under no pressure to buy Walmart loans, CEO says


Amid negotiations with Synchrony Financial over the potential purchase of a $10 billion portfolio, Capital One's Richard Fairbank indicated Wednesday that he is willing to walk away.


Bye plastic, BofA's digital agenda, Fed’s big-bank supervision revamp: Top stories of the week


Synchrony CEO Margaret Keane says plastic cards will be gone in five years; David Tyrie is succeeding the high-profile Michelle Moore as BofA's digital chief; Fed outlines a new approach for its post-crisis supervisory program; and more from this week's most-read stories.


Plastic cards will be gone in five years: Synchrony CEO


Margaret Keane discussed Synchrony's investments in technology, including how the card issuer plans to use customer data to help retailers create targeted ads, during an appearance Tuesday in New York,


Synchrony gets boost from addition of PayPal loans


The Stamford, Conn.-based company reported 9% growth in net interest income and 14% growth in loan receivables during the third quarter, attributing the improvements to addition of the PayPal Credit portfolio in early July.