On his watch, the $170 billion-asset HSBC USA became the first bank in the world to deploy a customer-facing robot in a branch. It's also the first bank to use wearable technology to help front-line branch staff. ... Read full article
For four years running, consumer complaints about the three national credit reporting agencies — Experian, Equifax and TransUnion — have dominated the CFPB’s database. What do they keep doing wrong? ... Read full article
The Canadian parent of BMO Harris Bank in Chicago has named Johannson group head of North American personal banking, an extension of similar executive duties she holds in the U.S. ... Read full article
Santander Bank and Santander Consumer USA have put many problems behind them in recent years under CEO Scott Powell, but he still has a Federal Reserve enforcement action to resolve and is negotiating with Fiat Chrysler to preserve a crucial auto lending ... Read full article
Critics have knocked the product, which provides workers access to their wages before payday, as another form of predatory lending. But California has a new bill that would create a legal framework for this short-term lending alternative, and policymakers ... Read full article
A former Wall Street lawyer who worked on bank bailouts is behind the idea; threatened tariffs are only one of the country’s problems, Citi CEO says. ... Read full article
Eric Meilstrup, who was named president last fall, will succeed Steve Foster as CEO next month. ... Read full article
Readers weigh in on community development at BB&T-SunTrust, consider the role that branches play in bank marketing and debate the future of Fannie Mae and Freddie Mac. ... Read full article
Many banks have already scaled back home lending or even left the business. With profit margins shrinking, inventories of homes at crisis levels and competition from nonbanks intensifying, that’s unlikely to change. ... Read full article
Speaking at a conference on Wednesday, CFO Howell McCullough mostly ruled out a merger of equals as a growth strategy for the $108 billion-asset Huntington. ... Read full article
Jelena McWilliams said federal bank regulators could begin "within a week or so" to discuss a draft proposal for reforming the Community Reinvestment Act. ... Read full article
Representatives of minority- and women-owned small banks from around the country met to discuss how to expand business opportunities. ... Read full article
Raisin is planning to create an online marketplace for high-yield savings accounts and CDs for the U.S., but persuading Americans to save could be a challenge. ... Read full article
Wells began rolling out its online-bank brand in November. Peggy Mangot, senior vice president and head of Greenhouse development, shares what she’s learned so far. ... Read full article
Readers weigh in on the role of the Financial Accounting Standards Board, consider personnel changes at the Consumer Financial Protection Bureau, debate the viability of public banks and more. ... Read full article
The measures are likely to raise security costs for the German smartphone bank backed by billionaires Peter Thiel and Li Ka-shing. ... Read full article
Trump may nominate Judy Shelton, who prefers “market-determined rates”; a software glitch may have prevented flagging of suspicious transactions for a decade. ... Read full article
Metro Bank had worked to win shareholder support by raising fresh capital and cutting ties with Hill's wife's design firm. ... Read full article
Raisin GmbH has hired Wealthfront’s Paul Knodel to expand its internet platform for bank-savings products to the U.S. If all goes to plan, the operation will go live within 12 months. ... Read full article
Only 4% of consumers changed banks last year, according to J.D. Power. Behavioral psychologist Wei Ke explains why consumers are so reluctant to move their accounts and what other banks can do to convince them to switch. ... Read full article
