Customer service

How Aflac is preparing for next-generation consumers

12/11/20

There is an emotional and human aspect in all relationships and that holds true for the bond between individuals and brands. The COVID-19 pandemic has brought both the strengths and weaknesses in customer experience under the spotlight. This episode will focus on how connecting with customers and ensuring they have a positive experience with a company is paramount, particularly in a pandemic-driven world. Join our host, Brooke Worden, President of The Rudin Group and guest speaker, Virgil Miller, Chief Operating Officer of Aflac U.S.

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Boosting member satisfaction score could be costly for credit unions

12/10/20

To improve a declining rating in the annual American Consumer Satisfaction Index, credit unions may have to make hefty investments in technology upgrades, something most of them can't afford.

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Credit unions can't rely on the same old messaging this holiday season

12/08/20

Thanksgiving may have already passed, but there's still plenty of room for gratitude in member communications.

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Banks, credit unions slip in customer satisfaction survey

11/18/20

The latest report from the American Customer Satisfaction Index reported lower scores for both industries, with credit unions recording their lowest ranking since 2011.

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Consumers are anxious. Credit unions can be a calming force.

11/06/20

The industry has an opportunity to build deeper relationships with members right now by communicating in a proactive and empathetic way.

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How U.S. Bank, People's United use tech to predict customer needs

11/03/20

The two banks are among those deploying advanced analytics to give customers advice before they may even know they need it.

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