U.S. Bank rolls out virtual assistant
Voice and text banking will be embedded in the Minneapolis bank's mobile app through a chatbot assistant that also caters to users with disabilities. ... Read full article
News Topic: Voice Recognition
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How banks prepared call center reps to handle surge in volume — from home
Ally, Discover and USAA have made technological, managerial and policy changes to help their centers' employees cope with the rush of calls from customers hurt by the pandemic. ... Read full article
Turning up the volume on Alexa
Consumer response to banking by smart speaker has been underwhelming. But a handful of financial institutions keep plugging away in hopes customers warm to the advantages of verbal commands instead of pushing buttons. ... Read full article
The rise of the invisible bank
Digital banking will become less visible because it will be embedded in other daily activities with the help of AI, voice interfaces and other emerging technologies. ... Read full article
Why this community bank was one of the first to trust voice banking
Bank Independent in Alabama was among the first to let customers bank through Amazon Alexa. Its digital chief, Kelly Burdette, shares how and why. ... Read full article
TD Ameritrade wants to steer customers toward in-car voice assistants
The brokerage expects customers will use conversational tech to check accounts and perform other financial transactions while stuck in traffic. ... Read full article