Voice Recognition

U.S. Bank rolls out virtual assistant


Voice and text banking will be embedded in the Minneapolis bank's mobile app through a chatbot assistant that also caters to users with disabilities.


How banks prepared call center reps to handle surge in volume — from home


Ally, Discover and USAA have made technological, managerial and policy changes to help their centers' employees cope with the rush of calls from customers hurt by the pandemic.


Turning up the volume on Alexa


Consumer response to banking by smart speaker has been underwhelming. But a handful of financial institutions keep plugging away in hopes customers warm to the advantages of verbal commands instead of pushing buttons.


The rise of the invisible bank


Digital banking will become less visible because it will be embedded in other daily activities with the help of AI, voice interfaces and other emerging technologies.


Why this community bank was one of the first to trust voice banking


Bank Independent in Alabama was among the first to let customers bank through Amazon Alexa. Its digital chief, Kelly Burdette, shares how and why.


TD Ameritrade wants to steer customers toward in-car voice assistants


The brokerage expects customers will use conversational tech to check accounts and perform other financial transactions while stuck in traffic.