Consumer banking

Refi slowdown means no more ‘lazy mode’ for mortgage lenders

03/29/21

Over the past year, bankers have been able to sit back and field calls from borrowers eager to take advantage of low rates. Now, with rates rising, many in the industry will likely adopt a more aggressive approach.

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H&R Block entering crowded field of challenger banks

03/26/21

Six years after unloading its bank unit, the tax preparation chain wants to diversify by launching a digital account targeting low- and moderate-income households. How will it differentiate itself from upstarts like Chime, Varo and Green Dot?

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CFPB complaints skyrocket as credit reporting issues again top the list

03/24/21

Complaints to the Consumer Financial Protection Bureau jumped 54% to 542,300 in 2020. Concerns about credit reports have long outnumbered those in other categories and jumped significantly as a share of the total from 2019.

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Here's the pep talk branch workers need

03/19/21

Front-line employees yearn to be told they still have a critical role to play, as more customers are seeking in-person help amid the pandemic.

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Sign of fintechs' evolution: Two new D.C. trade groups

03/17/21

The American Fintech Council and the Financial Technology Association say they’ll promote responsible innovation, fair access to financial services and more. Their dozens of members include some of the biggest names in fintech.

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