News Topic: Consumer banking

Management success isn’t about adopting the latest technology craze or exuding charisma, it’s about prioritizing employees and customers. ... Read full article

BBVA Compass in Birmingham, Ala., reported 6% increases in loans and revenue, as strength in consumer loans and credit cards offset weakness in fee income. ... Read full article

Among David Hijirida's lessons learned at the online giant: Companies are often so focused on competitors that they neglect their own customers. ... Read full article

Thanks to big tech companies, the business world is moving to third-party platforms, or online marketplaces where sellers pull buyers' products off digital shelves. A growing number of financial institutions — including BBVA, Citi and community banks ... Read full article

Wells says it's made progress but needs to do more to rebuild trust with customers and regulators; despite rate hikes by the Fed, big banks continue to effectively pay nothing in interest to savings customers. ... Read full article

Banks that gather deposits through branches generally pay lower deposit premiums than those that solicit deposits online. So what happens if long-standing restrictions on brokered deposits are relaxed? ... Read full article

Big data and artificial intelligence will allow banks to do more for small businesses, former SBA head Karen Mills argues. ... Read full article

Earnings fell well short of analysts' estimates due in part to a 28% increase in interest expenses. ... Read full article

Many bankers say they’re more comfortable with using artificial intelligence behind the scenes, but others — including Synchrony and Wells Fargo — insist AI can be used to interact with customers if it’s deployed properly. ... Read full article

The New York company will also match donations made by its employees to Feeding America and United Way Worldwide. ... Read full article

Wells Fargo named Steve Troutner head of the community bank's U.S. Western region, one of the unit's most senior outside hires since a scandal over bogus accounts erupted more than two years ago. ... Read full article

The McLean, Va., company also reported a decline in charge-offs on credit card loans. ... Read full article

"I don't and I never would discount the European banks," Citigroup Chief Executive Officer Michael Corbat said in an interview at the World Economic Forum in Davos. "Don't overestimate the U.S. banks' position, and don't ... Read full article

Citi is the first to share its unadjusted pay gap and lays out its goals for improvement. Bankers will be getting to know the progressive freshmen females who are storming D.C. a lot better. Plus, lots of fintech people moves and Gillette's take on ... Read full article

The nation’s fifth-largest bank now has the financial flexibility to consolidate more branches in existing markets and open new, smaller ones in cities where it has no retail presence, CEO Andy Cecere said. ... Read full article

Bank of America CEO Brian Moynihan and his fellow executives said they see nothing to suggest a slowdown is imminent. Their outlook was far more upbeat than that of JPMorgan chief Jamie Dimon. ... Read full article

Retail banking loans rose 5% at Bank of America, which also reported a 3% increase in consumer deposits and a 12% leap in net interest income in consumer banking. ... Read full article

Its savings, budgeting, spending and goal-setting tools, combined with artificial intelligence to add smart insights and advice, are a good example of how regional banks are trying to distinguish their mobile products from those of bigger banks with larger ... Read full article