Consumer banking

Incoming Citi CEO Fraser signals major changes ahead

01/15/21

Weeks away from succeeding Michael Corbat, Jane Fraser said she’d consider streamlining some units or divesting others as part of her effort to kick-start return on equity.

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Don’t lose sight of what matters most: The customer

01/15/21

In these uncertain times, strengthening relationships with clients is the one thing front-line bankers can control.

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Truist’s marketing pact with NFL has social justice hook

01/14/21

A sponsorship deal between the regional bank and the league will emphasize economic empowerment and financial education. It's a good example of how corporations increasingly seek to associate their brands with a cause or purpose, experts say.

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Upgrade launches mobile banking and debit card with 2% cash back

01/14/21

The online lender founded by Renaud Laplanche is now a full-fledged challenger bank that can offer generous checking terms because, it says, it can count on its loans for profits.

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Citi shuffles consumer banking leadership team

01/12/21

In a memo to staff on Tuesday, Citigroup announced a new head of U.S. consumer banking and said that two of its other high-ranking bankers would essentially switch roles.

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Wells Fargo establishes new office to oversee consumer practices

01/12/21

A team led by Michael Lipsitz, a lawyer hired away from Santander last year, will look at everything from whether prices are fair to whether complaint data contains notable trends.

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Credit unions argue pandemic bolsters case to ease membership rules

01/12/21

Industry groups say the coronavirus has highlighted additional risks faced by institutions without a diverse member base.

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Walmart creates fintech startup, speeding push beyond retail

01/11/21

The retail giant is teaming with the investment group Ribbit Capital on the venture, which will aim to provide new services to Walmart customers and employees.

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Coin shortage eases as U.S. ramps up production

01/10/21

The Mint’s facilities in Denver and Philadelphia worked overtime in the second half of 2020 so that banks and retailers could get more change into customers’ hands.

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South African bank's approach to chatbots offers lessons for U.S. players

01/08/21

Absa Group is drawing on global training data from the fintech Kasisto and annotators who review conversations with clients to help in fine-tuning its virtual assistant.

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