News Topic: Branch management

The Wilmington, Del., company has identified the 30 branches it plans to close or sell following its acquisition of Beneficial Bancorp in Philadelphia. Most the the closures will take place in Pennsylvania. ... Read full article

The $25.5 billion-asset company has also restructured its securities portfolio as part of a broader effort to reduce costs and improve profits. ... Read full article

Citizens Community Bancorp is selling its Rochester Hills, Mich., office to Lake Michigan Credit Union. ... Read full article

Staffers at the bank's flagship, multilevel branch in Manhattan say wearable tech has proven ideal for discreet communication among each other to speed customer service. ... Read full article

Sales goals aren’t simply a number to hit, they’re a measure of customer satisfaction and should be treated accordingly. ... Read full article

The Ohio company touted a strong pipeline for loans but warned that noninterest costs will likely rise in the fourth quarter when it records charges tied to branch closings. ... Read full article

A reimagined local experience is the best way banks can forge emotional connections with their consumers, industry experts say. ... Read full article

Banks may be more focused on implementing the newest or flashiest technologies, but good customer service ensures these initiatives are successful. ... Read full article

When the Birmingham, Ala., bank was rethinking its branch strategy, it had to reconsider the role of its tellers. Ultimately, it decided to transition those workers to a more general banker role that emphasizes meaningful conversations with customers and ... Read full article

When bank customers are treated poorly by branch employees, it can damage the relationship even if the specific issue is effectively resolved. ... Read full article

The Cincinnati bank is following a wider industry strategy of opening new branches in faster-growth, urban markets. ... Read full article

The low-cost deposits that come with the deal should fund the Michigan company's effort to become a commercial lender. ... Read full article

Retaining experienced and competent employees is a crucial but often overlooked strategy for improving bank performance. ... Read full article

The Indiana bank plans to sell 10 branches to a credit union. It will also shut down several more locations. ... Read full article

Bank of America is investing heavily in videoconferencing at unstaffed branches, Citigroup is experimenting with gamification and Union Bank’s PurePoint Financial is going entirely paperless. ... Read full article

The bank will serve the state’s three largest cities; the head of the unit that failed to pay retirement benefits to 13,500 people is leaving March 1. ... Read full article

The bank’s assets are capped at their current level of $1.95 trillion; Citi, JPM and B of A will no longer allow bitcoin purchases on their credit cards. ... Read full article

Readers weigh in on how Mick Mulvaney is remaking the Consumer Financial Protection Bureau, chime in on JPMorgan’s plans to roll out more branches, react to fee income trends and more. ... Read full article