News Topic: Branch management

As conditions worsened on Wednesday, bankers said that their employees’ safety is their top priority. ... Read full article

Verba's two-decade career at one of the East Coast's fastest-growing banks began with an old-fashioned letter to a local bank when she was in her late 40s and an epiphany about work-life balance. ... Read full article

Umpqua Bank is testing a system that would make text-chat, video and voice banking more personable by staffing them with branch workers during their down time. ... Read full article

The chief information officer and top security officer are retiring in the wake of the massive data hack; Mike Cagney is leaving the student loan lender. ... Read full article

One year after the San Francisco megabank paid $190 million in fines and restitution after it opened millions of unauthorized accounts, Wells remains mired in scandal. Why hasn't the firm been able to recover? ... Read full article

Readers opine on Square’s applying for an industrial loan company charter, the Federal Reserve’s role in faster payments, assumptions about operational security, and more. ... Read full article

The days of having an employee who happily works at the drive-through window for 30 years are over. So what’s a bank to do about its branch staff now? Bank of Tennessee has some ideas that it expects will appeal to millennials. ... Read full article

The goal, according to Wells Fargo's head of community banking, is to focus on how customers are treated rather than how many products they buy as well as create a consistent approach to the megabank's sprawling branch network. ... Read full article

West Milton State Bank uses biometrics for employees to log into workstations, saying it is quicker and more secure than passwords. ... Read full article

The branch manager was terminated after she reported conduct by at least three private bankers working under her that she believed to be bank, wire and mail fraud. ... Read full article

The phony-sales scandal forced a reckoning over an organizational structure that had long encouraged autonomy for the bank’s various business units. ... Read full article

Energy sensors will let JPMorgan Chase master-control everything from office temperatures to sprinkler systems in an attempt to preserve the scale of its branch network but lower the costs. ... Read full article

Community banks are less likely to close branch locations than their larger counterparts. But those branches should mix technology with the homespun local flavor customers have come to expect. ... Read full article

Online retailers are investing in physical stores to build stronger customer relationships, but banks are reducing their footprints and ignoring opportunities to make customers happy. ... Read full article

Regulatory restrictions on market entry can shield banks for only so long from problems like those faced by traditional retailers. But financial institutions can take these steps to stay competitive in the ever-digital world. ... Read full article

Readers sound off on the use of AI in underwriting, the reasons for the failure of a Milwaukee bank, U.S. banks’ progress in adopting APIs, and more. ... Read full article

Regions Financial is taking steps across its 1,500-branch network to embrace consumers with autism and train its staff to help them. Business development, not just compassion, is part of the motivation. ... Read full article

Wells survived a fierce proxy fight at its annual meeting, but that’s not stopping some key investors — including the California State Teachers' Retirement System and the New York City pension funds — from pressuring the embattled bank to quickly ... Read full article