Branch management

The Wilmington, Del., company has identified the 30 branches it plans to close or sell following its acquisition of Beneficial Bancorp in Philadelphia. Most the the closures will take place in Pennsylvania.

Citizens Community Bancorp is selling its Rochester Hills, Mich., office to Lake Michigan Credit Union.

Sales goals aren’t simply a number to hit, they’re a measure of customer satisfaction and should be treated accordingly.

A reimagined local experience is the best way banks can forge emotional connections with their consumers, industry experts say.

When the Birmingham, Ala., bank was rethinking its branch strategy, it had to reconsider the role of its tellers. Ultimately, it decided to transition those workers to a more general banker role that emphasizes meaningful conversations with customers and continuous career progression.