Digital Banking 2020

Building customers’ wealth by putting excess cash on ‘Autopilot’

09/02/20

The fintech Wealthfront's latest wrinkle gives clients a high level of control over their money, including the ability to set automatic transfers to savings accounts or exchange-traded funds.

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Banks model site search upgrades on Google

09/01/20

BBVA and U.S. Bank are fine-tuning the search functions on their sites and apps to improve navigation, sales and customer retention.

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Plaid launches real-time updates on account activity

09/01/20

Banks that work with the data aggregator will tell it when account updates are ready, so it can refresh fintech (or bank) apps immediately.

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What's a blockchain bank? A Wall Street veteran building one explains.

08/31/20

Caitlin Long, a former Morgan Stanley and Credit Suisse managing director, is starting a special-purpose depository institution that will provide payment and custody services to institutional investors and corporate treasurers.

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Bank of America dominates digital banking. Here’s how it plans to stay ahead.

08/31/20

The bank is making continuous improvements, including integrating Merrill Lynch accounts into its banking app and adding a security feature to Zelle.

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Social media ambassadors, online education: How banks are courting Gen Z

08/28/20

Bank of America and Clinton Savings Bank in Massachusetts are targeting consumers at a young age and hoping to keep them for life.

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States entice fintechs by giving them freedom to experiment

08/26/20

Florida and West Virginia recently joined four other states in setting up regulatory sandboxes that allow startups to test products with consumers without obtaining a license.

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T-Mobile extends its mobile banking program to Sprint customers

08/24/20

T-Mobile Money is now being offered to the 150 million customers of the combined wireless carriers, which merged this spring.

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The year shareholder meetings went virtual

08/21/20

Discover Financial Services and Bank First in Wisconsin, two of the many companies that went all-remote with their annual meetings this year, gave the process high marks. But the longer-term prospects industrywide are unclear.

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When customers contact Wells Fargo, AI system goes to work

08/19/20

An internally built system called Advanced Listening analyzes phone calls, emails, text messages and more, identifying possible compliance violations, systemic issues and opportunities to improve processes, products and customer service.

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