Leaders like Chris Britt at Chime, Brett King at Moven and Jill Castilla at Citizens Bank of Edmond are getting inventive as they try to help those hurt economically by the pandemic. ... Read full article
Few lenders are finding creative ways to provide much-needed financial advice and emergency services online. ... Read full article
Digital banks outscored brick-and-mortar banks in a recent J.D. Power study of customer satisfaction. However, the survey pointed to shortcomings in call center services, which are in high demand during the COVID-19 pandemic. ... Read full article
Lenders can offer deferred payments and capitalize on digital banking to help small businesses and consumers get back on their feet. ... Read full article
The U.K. company has recruited Bruce Wallace, formerly of Silicon Valley Bank, and Ronald Oliveira, who was with AvidBank, to lead its expansion here. ... Read full article
The app, set to roll out this month, will be offered to the 38 million Office 365 users and can connect via the data aggregator Plaid to all bank and card accounts. ... Read full article
Customers are more reliant than ever on digital banking tools, and institutions like OceanFirst, BBVA and M&T are thankful they had invested in teaching employees to show customers how to use them. ... Read full article
Founder Brett King will now focus on the enterprise software side of the business, which provides mobile banking software to traditional banks. ... Read full article
While LendingClub, Prosper, Avant and SoFi are giving existing borrowers breaks in the short term, they're considering tightening credit as the coronavirus outbreak threatens to drag the economy into a recession. ... Read full article
Losses on commercial real estate aren’t expected to be as bad as the 2008 crisis; as more cities announce shutdowns, consumers turn to online payments. ... Read full article
The legislation sponsored by Sen. Sherrod Brown, an Ohio Democrat, would require banks to offer the accounts so that consumers could easily access cornonavirus relief funds without turning to high-cost check cashers. ... Read full article
The mobile-only bank offers many standard neobank features and some added payment options. ... Read full article
BankMobile became profitable thanks to its high-volume, low-cost acquisition of student customers. The new CEO's challenge will be holding on to them after they graduate. ... Read full article
The surge in online and mobile use is a high-profile test for the industry — and could foreshadow a permanent consumer shift. ... Read full article
Online platforms and apps can be utilized to quickly support small businesses and consumers facing unexpected financial hardship. ... Read full article
Customers are increasingly concerned about taking a financial hit from the COVID-19 crisis and want to know more about fee waivers, credit-line increases and other things banks could do for them. ... Read full article
The serial entrepreneur has created a challenger bank called One for middle-income people with complicated financial lives. ... Read full article
The U.S. challenger bank and the startup STC Pay aim to create a special blend of banking services for millions of tech-savvy, cash-averse consumers in Saudi Arabia. ... Read full article
Habis, who joins the bank from MUFG Union Bank, will replace Michael Cleary, who left Santander last fall and recently joined Wells Fargo. ... Read full article
The all-digital bank is hoping to win over consumers with above-average savings rates and more detailed analysis of their spending habits. ... Read full article
