Workplace culture

2019 reputation rankings: The biggest movers

06/30/19

The banking industry has some work to do to improve its overall reputation, but the good news is that most customers have positive feelings about their own banks. Here are 10 banks that made big strides.

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Image enhancement: How Citi is restoring its good name

06/26/19

Once a poster child for corporate wrongdoing, Citi has bolstered its reputation by taking bold stands on polarizing social issues, such as climate change and gun control, and declaring its commitment to move more women and minorities into managerial roles. Here's how it aims to do even better.

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It’s time to reconsider job applicants with criminal records

06/26/19

Credit unions and the rest of the financial services sector, in the spirit of recent criminal justice reform, should be more open to hiring workers with low-level criminal convictions.

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Broken systems beget bad behavior

06/12/19

Corporate scandals at banks and other firms often suffer from similar management challenges. The financial industry needs to look more closely at these root behaviors to help stem misconduct.

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How will the next generation of women lead?

05/21/19

They’re communicators, bridge builders and young moms. Here’s what they might do differently from the older bosses they have had in their careers.

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‘Leap of faith’: Fifth Third’s Tanner resigning to focus on social causes

05/20/19

Teresa Tanner, one of American Banker’s Most Powerful Women in Banking, is stepping down as the bank’s chief administrative officer to focus on larger societal issues, such as helping women advance in the workplace and creating economic opportunities for minorities and people with disabilities.

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Pastor sues Wells Fargo, says negligence led to forgery charge

05/20/19

A Wells Fargo customer was interrogated, fingerprinted and mistakenly arrested for check forgery after a series of mistakes on the bank's part. He was cleared, and Wells says it made an error, but they are now fighting in civil court.

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It takes more than developers to make AI pay off

05/14/19

Banks need to foster greater knowledge and collaboration across all employee teams to put artificial intelligence to good use.

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BB&T and SunTrust vow to minimize employee, client defections

04/18/19

The cold, hard truth of bank mergers is that rivals often steal top producers and convince customers the bigger bank won’t care about them anymore. The CEOs of the merging banks explain their retention efforts.

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Small banks hammer out a cheat sheet for innovation

04/01/19

Lining up leadership and securing staff support are important building blocks for banks eager to become more tech savvy.

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