News Topic: Leaders

During 2020, our society has been faced with an economic crisis, health crisis, social justice crisis and environmental crisis. The pandemic has rapidly changed how banks engage with customers and employees; accelerating the shift from in-person ... Read full article

There is an emotional and human aspect in all relationships and that holds true for the bond between individuals and brands. The COVID-19 pandemic has brought both the strengths and weaknesses in customer experience under the spotlight. This episode will ... Read full article

The flow of assets and capital in manager selection, municipal bonds and business and mortgage capital reveals forms of systemic racism that often get overlooked. ... Read full article

The hurdles faced by Black professionals who break into the financial services belie the notion that their small numbers at the industry’s top ranks are a pipeline problem. ... Read full article

Despite tangible evidence dispelling that it's hard to find Black talent, the financial services have yet to crack the code when it comes to building a representational workforce. But is it a sufficient solution on its own? ... Read full article

The events of 2020 have only helped to intensify a range of potentially disruptive developments in the payment industry. As the central bank's digital currencies advance, how will the government and the private sector work together to bring projects ... Read full article

Kicking off its Rising Stars Week, The Bond Buyer announces the 2020 class and sits down with three newly-minted members to discuss the muni market's adaptation to and recovery from pandemic-driven challenges. ... Read full article

When both origination and forbearance demand spiked in the early weeks of COVID-19, quick thinking lenders were able to leverage their expertise and tech stacks to respond quickly. ... Read full article

From finding new efficiencies to redefining the customer experience; fintechs are permanently changing financial services. But what does the actual acquisition process look like? ... Read full article

The coronavirus pandemic has turned every industry on its head. For lending, it exposed the need for modernized, fully digital platforms. ... Read full article

The events of 2020 have only served to accelerate a number of potentially disruptive trends among consumers when it comes to banking and financial services — What does the emerging future of consumer and retail banking now look like? ... Read full article

Jane Fraser, President of Citigroup and CEO of Global Consumer Bank, shares her thoughts on becoming the firm’s next CEO, expresses her gratitude for the outpouring of support she’s received, and pays homage to all the women who have paved the path before ... Read full article

Nano Banc's president, Mark Troncale sits down with PaymentsSource's senior editor Kate Fitzgerald to discuss how the fintech decided to be amongst the first wave of small-to-midsize banks adopting The Clearing House's real-time payments ... Read full article

What Jason Gardner, founder and CEO of Marqeta, has learned leading a 450-person fintech from home. ... Read full article

The industry has long talked about embracing digital technology — but the time for talk may be over. ... Read full article

2020 has been a year of adapting and accelerating customer experience goals based on changing customer behaviors. Arizent CEO Gemma Postlethwaite speaks with Beth Johnson, Chief Experience Officer at Citizens Financial Group, about aligning an organization ... Read full article

Mary Mack, who heads Wells Fargo's consumer banking and small business division, talks about the challenges of reforming a bank's culture from the inside, the rise of women in the banking industry and reaching customers who need their services ... Read full article

Bank of America's Managing Director for Small Business Sharon Miller led the company's involvement in the Paycheck Protection Program, which produced more than 343.000 loans, most in the country. ... Read full article