News Topic: Collections

Banks say that an appeals court’s decision to ease restrictions will allow them to warn customers more easily when loans are past due or accounts have been compromised. But consumer groups argue that the decision gives financial firms license to market ... Read full article

The tech giant won praise from consumer groups for its decision to ban ads for high-cost consumer loans. But the policy contains a big loophole, and advertisers have found multiple ways to exploit it. ... Read full article

The collections firm Lustig, Glaser & Wilson often harassed the wrong consumers, demanded amounts that were not owed, bullied consumers into paying from exempt income, and failed to obtain legitimate documentation of those debts, state officials said. ... Read full article

As the CFPB prods banks to improve their debt collection processes, tech firms are applying artificial intelligence, chatbots and self-service portals to create a more enlightened approach. ... Read full article

Host Brett King reports from this week's LendIt conference in New York. ... Read full article

Rather than push for looser rules on robo-calls, the industry should focus on policy related to the channels consumers prefer: email and text messages. ... Read full article

Most recently Thomas Pahl worked on debt collection and credit reporting issues as a partner at Arnall Golden Gregory in Washington. ... Read full article

Jessica Rich, who joined the agency in 1991, is stepping down in mid-February, the FTC announced Tuesday. ... Read full article

American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and our social media platforms. ... Read full article

The newly installed chairman of the Federal Communications Commission voted against 2015 rules that largely rejected the banking industry's entreaties. ... Read full article