It's no longer enough to conduct traditional demographic analysis of customers. TD bank wants to know what is going on with individual consumers at any given moment and respond accordingly. ... Read full article
Bank Independent in Alabama was among the first to let customers bank through Amazon Alexa. Its digital chief, Kelly Burdette, shares how and why. ... Read full article
Among other things, Kai, the insurance firm's AI assistant, will tell customers how to avoid the bank's monthly fee. ... Read full article
Mariel Beasley, co-director of Duke University’s Common Cents Lab, who studies consumers’ financial behavior, says savings "nudges" in apps often fall flat. Here's why. ... Read full article
