Consumer banking

Citigroup to close about 100 branches, cites declining foot traffic

03/24/20

It joins a growing list of banks temporarily shuttering branches as the novel coronavirus continues to spread across the country and more Americans stay home. Meanwhile, Citi and rival Wells Fargo became the latest banks to announce plans to pay bonuses to front-line employees.

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Consumers anxious about virus want reassurance from banks: J.D. Power

03/17/20

Customers are increasingly concerned about taking a financial hit from the COVID-19 crisis and want to know more about fee waivers, credit-line increases and other things banks could do for them.

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Wells Fargo cancels $15 million bonus to former CEO Tim Sloan

03/17/20

After resigning last year under pressure from federal policymakers, the former executive received no severance benefits or annual incentive award.

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Are ATMs making the coronavirus crisis worse?

03/17/20

Automated and interactive teller machines aren’t germ-free in the best of times, and the pandemic has raised new concerns about the possibility of those devices infecting consumers and staff.

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Banks cutting back on branch services to contain spread of coronavirus

03/16/20

Many institutions said they would close branches, operate drive-throughs only, limit lobby visits to appointments or take other protective steps. Yet others want to stay open to promote public confidence in the banking system.

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Santander names Habis head of consumer, business banking

03/12/20

Habis, who joins the bank from MUFG Union Bank, will replace Michael Cleary, who left Santander last fall and recently joined Wells Fargo.

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CFPB official will be recused from agency's suit against Fifth Third

03/12/20

Acting Deputy Director Leonard Chanin formerly was a deputy general counsel at the Cincinnati bank that is now in the bureau's crosshairs for allegedly opening unauthorized accounts.

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Credit Sesame expands into digital banking

03/10/20

The credit education provider plans to use its deep knowledge of credit scoring to advise account holders on how to improve their scores and cash management simultaneously.

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CFPB sues Fifth Third for allegedly opening phony accounts

03/09/20

The Consumer Financial Protection Bureau says the Cincinnati bank engaged in aggressive sales practices and open bank and credit card accounts without consumers' authorization in order to meet sales targets.

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Promontory Interfinancial adds two industry veterans to its board

03/09/20

The network offering an array of vendor services to member banks named former trade group chiefs Camden Fine and Ed Yingling to its board and has hired former American Banker Editor-in-Chief Rob Blackwell as chief content officer and head of external affairs.

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