Consumer banking

Banks tore up digital scripts once pandemic hit

05/12/20

U.S. Bancorp, Wells Fargo, WSFS and others were already deeply engaged in digital transformations before the coronavirus crisis led them to pivot — quickly.

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The Fed should tailor its business loan programs for consumers

05/12/20

The Term Asset-Backed Securities Loan Facility is just one example of a fund that could be retooled.

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How Dan Henry aims to turn Green Dot around

05/12/20

The prepaid card issuer will rely less on promotional marketing and more on its banking charter to drive profits, Henry said in his first public remarks since taking over as CEO in March.

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Wellness tool from BMO Harris partner finds following with bank's customers

05/07/20

Through its partnership with SpringFour, a fintech BMO Harris mentored in 2017, the Chicago bank is referring customers — including many hurt by the pandemic — to reputable nonprofits to help with job training, financial assistance and more.

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Old-school email could help midize banks close digital gap

05/06/20

Regional and midsize banks, which continue to trail the biggest banks in digital engagement, could attract younger consumers by reaching out with more advice about financial basics, according to J.D. Power.

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Dear bankers: Don't return to your old, shareholder-first ways

05/05/20

Banks tend to pull back in times of crisis by tightening credit and focusing on collections efforts. But consumers, and not returns, must be the focus during the coronavirus pandemic.

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9 ways financial organizations are aiding battle against coronavirus

04/30/20

Funneling fees from emergency loans to feed the hungry. Supporting psychological counseling for health care heroes and financial advice for the poor. Backing retrofits of customer operations to produce protective gear for front-line medical personnel. Bankers and financial educators have tossed out the traditional playbook to help clients and communities in crisis.

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Coronavirus hitting millennials' finances the hardest: TransUnion

04/30/20

Nearly 70% of U.S. adults between the ages of 26 and 40 said their earnings had been negatively affected by the outbreak, about 10 percentage points higher than other age group.

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Fifth Third rethinks new-branch designs in light of coronavirus

04/21/20

The pandemic won’t halt the Cincinnati bank's plan to open about 100 branches in the Southeast, but features could be added to accommodate social distancing.

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Relief efforts favor households, businesses with deep ties to banks

04/20/20

From stimulus checks to the Paycheck Protection Program, the government’s infusion of cash into an economy reeling from the coronavirus pandemic has primarily helped those who already strong banking relationships.

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