Consumer banking

Coin shortage eases as U.S. ramps up production

01/10/21

The Mint’s facilities in Denver and Philadelphia worked overtime in the second half of 2020 so that banks and retailers could get more change into customers’ hands.

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South African bank's approach to chatbots offers lessons for U.S. players

01/08/21

Absa Group is drawing on global training data from the fintech Kasisto and annotators who review conversations with clients to help in fine-tuning its virtual assistant.

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Make more room in branches for subject-matter experts

01/08/21

With fewer people allowed inside branches, banks have to capitalize on those limited in-person interactions by offering experts on financial literacy and mobile banking.

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Credit union branch expansion continues in face of pandemic

01/08/21

Despite limiting on-site visits and adding more self-service channels, the industry is forging ahead with plans for hundreds of new or expanded brick-and-mortar locations.

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10 ways coronavirus upended credit union industry in 2020

12/31/20

From dealing with a flood of deposits to working with examiners virtually, credit unions were forced to quickly adapt to a new normal after the pandemic hit. Here's a look at some of the biggest changes and challenges they faced.

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OCC again overreaches on preemption law

12/28/20

Brian Brooks, the acting comptroller of the currency, used a selective (and dubious) interpretation of the Dodd-Frank Act to argue for more say on when banks can preempt state law.

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Not paying attention to Gen Z? Your credit union is already behind.

12/22/20

This oldest consumers in this next group are approaching their mid-20s, so financial institutions must think about tweak their marketing if they hope to reach them in an meaningful way.

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Fresh off IPO, Upstart aims to push boundaries of AI-based lending

12/20/20

The online lender, which raised $240 million, wants to take its artificial intelligence technology for evaluating borrowers to the next level and expand its partnerships with banks, its CEO says.

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Should tellers and loan officers be near front of line for COVID vaccines?

12/18/20

Bank and credit union groups are pushing to include the industry’s front-line workers in the next priority group, but even as a recommendation is coming soon from a CDC advisory panel, the decision ultimately will be made state by state.

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