The credit union turned to a new engagement strategy for employees after the pandemic forced most of the organization to transition to working from home.
Banks are beginning to emphasize soft skills to help employees make “human” connections with customers in an environment of reduced face-to-face contact.
With the pandemic fueling anxiety about public transportation and dense urban offices, financial firms in Manhattan are looking elsewhere for space to let workers spread out and avoid commuting into the city.
The lender’s offices in the U.S., Canada and the U.K. will remain shut to all non-essential staff at least through the Labor Day holiday on Sept. 7, CEO Richard Fairbank wrote in an internal memo.
Police in Sebring, Fla., have yet to determine a motive for the attack in which four SunTrust workers and one customer were killed. The shooter, Zephen Allen Xaver, has been arraigned on five counts of first-degree murder.
The bank says regulators want information about its possible role in the money laundering scandal; Kristi Mitchem moves to BMO Global Asset Management.
Whitney Austin is still recovering after being shot 12 times by the man who killed three people in the Cincinnati bank’s headquarters branch last month. The digital product manager has a new cause, has formed a foundation and is rethinking working life as she prepares to return to the bank.
