customer data

Who’s on the hook for a hack? Aggregators team up on answer

05/10/18

A new set of principles by Envestnet’s Yodlee, Quovo and Morningstar's ByAllAccounts aims to settle a much-debated issue in data sharing: which party is liable when a hack occurs.

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'Where everyone is going': How analytics is changing the customer experience

05/09/18

Citigroup, Synchrony and other banks are using so-called "journey analytics" to spot weaknesses along the entirety of a customer's interactions with the bank.

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Senate should take up bill to help lenders see 'credit invisibles'

05/01/18

Consumers who regularly pay their bills on time for things such as their cable and mobile phones should be able to build their credit histories.

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Amazon plays the long game to win over customers. Banks should do the same.

04/30/18

Banks often get pushback for spending on improvements to service, but these investments could help retain customers for decades.

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Mulvaney response to CFPB data security gaps baffles cyber experts

04/23/18

The agency's acting chief said hundreds of data breaches justified a halt on collecting information from firms, but experts question that logic.

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Did SunTrust wait too long to announce data theft?

04/20/18

SunTrust let about eight weeks pass before telling the public that data tied to 1.5 million customers had been stolen.

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‘High five, Mr. Mulvaney’: Comments of the week

04/13/18

Readers weigh in on the use of blockchain in property records, Mulvaney's efforts heading the Consumer Financial Protection Bureau, the need for financial standards in banking and more.

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Facebook’s data problems have an upside for banks

04/10/18

With consumer privacy issues in the spotlight, Citibank is betting its app — as an offering from a trusted data partner — will be more appealing than those from unknown brands or companies that have less liability if security breaches occur.

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To capitalize on open banking, the industry needs standards

04/10/18

Developers will struggle to create apps that can be used seamlessly across institutions unless banks can learn to share programming data in a consistent way.

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Can blockchain ease banks’ digital-identity concerns?

03/27/18

A startup called Spring Labs has launched a blockchain network with the goal of getting lenders and data providers to share data to help verify customers' identity.

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