customer data

Collecting debts doesn’t have to mean alienating customers

03/27/18

There are ways to provide a better consumer experience, even when institutions are looking to settle up on unpaid accounts.

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A hands-off CFPB might cause trouble for fintechs

03/19/18

As the agency pulls back its enforcement efforts, it opens the door for state authorities to pursue more cases against financial startups for their data collection and privacy practices.

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'Where does this conclusion come from?': Comments of the week

03/15/18

Readers opine on the prospect of regulatory relief, weigh in on the need for regulators to become more tech savvy, react to HSBC hopping back into U.S. mortgage lending and more.

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New consortium to tackle the problem of risky fintech innovations

03/06/18

The World Economic Forum announced on Tuesday an effort designed to strengthen fintech cybersecurity.

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Equifax misled public on data breach, Warren claims

02/07/18

Sen. Elizabeth Warren released a scathing report Wednesday on Equifax's handling of the data breach last year, part of an effort to gain backing for legislation to rein in the credit bureaus.

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How U.S. can avoid U.K.’s mistakes in open banking

02/02/18

The data-sharing directive has gotten off to a rocky start overseas, underscoring the need for domestic banks to start educating customers about the model well before it’s adopted stateside.

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Mapping a way toward a frictionless customer experience

02/01/18

How do you eliminate "pain points" in the banking experience, increase wallet share and improve loyalty? Companies like Ally, Bank of the West and USAA are believers in tracking the customer journey to find the answers.

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'Black box' problem hampers banks' online marketing

01/31/18

Bankers would like to take advantage of digital marketing tools that target customers similar to their own, but there are persistent fears that doing so could make financial institutions run afoul of regulatory restraints.

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Warren's Mulvaney shot, B of A blowback and (more) CFPB: Top stories of the week

01/26/18

Elizabeth Warren takes acting CFPB director Mick Mulvaney to task over his decision on data collecting; B of A gets heat from harrassment reveal and free checking halt; and more.

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CECL compliance dragging small banks toward automation

01/09/18

Despite impending data requirements, many small banks are still struggling with automating loan risk calculations.

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