Consumer banking

Bending rules isn’t worth the risk

07/13/18

Bankers should resist the urge to skirt financial regulations, including know-your-customer and lending standards, to make a sale. The danger of penalties and a possible reputational hit is too great.

[more]

Barclays is ending its presence in Africa after 100 Years

07/11/18

CEO Jess Staley had been reducing the bank's investment in its African subsidiary as he sought to conserve capital and rebuild Barclays' investment bank.

[more]

Why are payday loans so popular with the military?

07/11/18

A law designed to minimize the drawbacks of short-term loans and other alternative financial products may have helped legitimize them.

[more]

Delinquencies on credit cards, other loans rise in latest ABA report

07/10/18

An index that tracks late payments on consumer loans inched closer to historic norms, according to data from the American Bankers Association.

[more]

Flagstar snags Regions exec to oversee growing branch network

07/10/18

Flagstar Bank, which is in the process of buying more than 50 branches from Wells Fargo, has hired Ryan Goldberg as a director of retail banking.

[more]

'Doomed'? Fintech partnerships are vital

07/10/18

Despite some criticisms of the strategy, community banks should continue to pair up with fintech companies that can help them expand their digital offerings.

[more]

PNC to close Ohio call center, allow employees to work from home

07/09/18

The regional bank's move is part of an industrywide transformation of call centers and operations centers to handle more complex tasks and trim costs.

[more]

Citi buys $1.5B L.L.Bean credit card portfolio from Barclays

07/09/18

Citigroup and Mastercard replace Barclays and Visa as the card partners for the Maine apparel retailer.

[more]

Capital One taps U.S. card executive to lead Canadian operations

07/06/18

Jennifer Jackson will succeed Shane Holdaway as head of the Toronto-based unit, which has 1,200 employees.

[more]

Bankers can’t just fix problems, they must manage relationships

07/05/18

When bank customers are treated poorly by branch employees, it can damage the relationship even if the specific issue is effectively resolved.

[more]