Consumer banking

Plan to make banks divulge sales goals closer to becoming L.A. law

07/03/18

A first-in-the-nation ordinance, passed by the city council in the wake of the Wells Fargo scandal, would require banks that want the city’s business to reveal if they have sales quotas for employees. It remains to be seen, though, whether Mayor Eric Garcetti will sign the measure into law.

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How to build a more equal bank

07/03/18

A decades-old Fed charter could help banks develop new cooperatives to combat economic inequality.

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'Golden age' of banking? Hardly

07/02/18

Some industry officials are offering rosy projections about the future of banking, but institutions that follow that logic may find themselves overextended in the next downturn.

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Home BancShares in Ark. buys marine lender for $400 million

07/02/18

Union Bankshares in Virginia sold Shore Premier Finance, a business it inherited from a recent acquisition.

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California passes nation's first statewide consumer privacy law

06/29/18

The measure, which has been compared to the EU’s new consumer privacy rules, grants Californians new rights over how companies collect and use their personal data.

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Online banks struggle to stay connected with younger mobile users

06/28/18

A new survey from J.D. Power shows that customers of digital-only banks, such as Capital One 360 and Ally Bank, are less satisfied with their banks' mobile channels than they were a year ago. Declining satisfaction among younger consumers is driving that trend.

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Bank of Montreal and CIBC square off in Chicago

06/28/18

There's a battle being waged by Bank of Montreal and its smaller rival, Canadian Imperial Bank of Commerce, as they compete against JP Morgan Chase and almost 200 other lenders in so-called "Chicagoland" — one of the toughest banking markets in the U.S.

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Bank reputations fall for first time in five years: 2018 survey

06/28/18

Bank reputations are backsliding as consumers look for evidence of good corporate citizenship. But new data shows that a highly visible and vocal CEO — who talks about more than just the earnings report — can provide a major boost.

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The robots at HSBC aren't bankers. Yet.

06/26/18

At 4 feet tall and with a child's voice, Pepper won't replace tellers, but it can help bank customers interested in applying for a credit card or having issues with an ATM.

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Californians to vote on privacy measure — unless legislature acts first

06/26/18

A ballot initiative that taps into the public's anger about online data abuses has qualified for the November ballot. But lawmakers are considering whether to head off the statewide vote by passing a measure that may be more amenable to the financial industry.

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