The Minnesota bank said longtime executive John Elmore will retire in the spring and that it will combine two key departments as a result. It also plans to hire a chief digital officer.
Scott Powell, the CEO of Santander Holdings USA, has spent years contending with a host of regulatory problems. He outlined a long-range vision that includes a branch-focused retail push and possible acquisitions.
HomeTown Bank's decision to designate an employee to oversee its wellness efforts has revitalized the program, pushing it into new areas such as emotional intelligence and stress management.
Santander Bank said Wednesday that the OCC had terminated a 2015 consent order related to an identity protection product. It is one of several regulatory headaches the bank and its parent company have resolved lately.
Financial institutions need to ask more direct questions about when — if ever — their existing customers like to use mobile banking and when they want human help.
It’s great for bragging rights, but when banks make large investments in technology they run the risk of irritating investors who think they’re spending too much money for too little payback.
