Consumer banking

Size, 'siloing' can undermine companies' culture: Wells’ Betsy Duke

06/18/18

At a conference on corporate culture, Wells Fargo’s board chair explained why problems tend to fester longer at larger institutions.

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Behind BofA's hiring push in low-income areas

06/15/18

Bank of America is in expansion mode and wants to add 10,000 retail and other workers who better reflect the communities it serves.

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Banks took wide-ranging actions to head off more sales abuses: OCC

06/15/18

The agency has provided new information about changes large and midsize banks are making in the wake of the Wells Fargo scandal, but Senate Democrats continue to press for more details.

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Judge approves Wells' $142M settlement of fake accounts lawsuit

06/15/18

The settlement applies to customers who had accounts opened without their consent over a 15-year period beginning in May 2002.

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What's hot — and what's not — in retail banking: A midyear update

06/13/18

Competition for deposits is heating up as summer approaches, and banks are responding in all sorts of ways — from launching digital-only platforms to raising CD rates to reviving debit rewards. But rising interest rates could weaken demand for loans, especially mortgages.

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I was on the CFPB’s Consumer Advisory Board. Until Mulvaney fired me

06/12/18

Mick Mulvaney is gutting the consumer watchdog, and it bodes poorly for hardworking Americans.

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BofA’s next big push: Expanding its retail brokerage

06/12/18

Only 15% of bank customers at Bank of America use its online investment platform, but the company expects that figure to increase as it opens branches in nine major cities.

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Pot banking comes with little guidance, lots of liability

06/12/18

Whether banks knowingly work with marijuana businesses or not, they face risks as long as there are no federal clear guidelines in place. Congress must fix this.

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Is USAA vs. Wells Fargo the start of a broader patent war?

06/11/18

USAA's lawsuit accusing Wells of infringing on its remote-deposit patents is new territory: bank-on-bank fights over intellectual property.

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Congrats to HSBC's and Popular's Digital Banker of the Year finalists

06/11/18

HSBC's Mary Kate Loftus and Popular's Camille Burckhart are digital banker standouts. RBC fires U.S. CEO over an affair with his employee, amid a #MeToo attitude adjustment. And, what's the best time careerwise for women to have children?

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